Berenise Williams
SPARKS
Summary
Experienced healthcare operations director with a strong background in team leadership and process optimization. Expertise in strategic planning and staff development, resulting in improved operational efficiency and reduced costs. Demonstrated ability to enhance business performance through innovative problem-solving and effective leadership.
Overview
21
21
years of professional experience
Work History
Director of Ancillary Services
Reno Orthopedic Clinic
Reno
07.2018 - Current
- Oversee clinical operations across multiple departments, ensuring high-quality patient care, and regulatory compliance.
- Lead cross-functional teams, and manage staffing, training, performance evaluations, and departmental budgeting.
- Drive strategic initiatives focused on improving patient outcomes, clinic efficiency, and service delivery.
- Collaborate with executive leadership to align departmental goals with the organizational mission and vision.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Prepared presentations for board meetings summarizing key developments within the company.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Provided leadership and direction in the organization, planning, development and implementation of surgical services.
- Developed effective surgery scheduling processes to achieve production objectives.
- Analyzed scheduling trends to recommend process improvements, resulting in an increase in efficiency.
Patient Care Coordinator
Reno Orthopedic Clinic
Reno
10.2016 - 07.2018
- Responded promptly to any emergency situations that arose within the facility.
- Identified process gaps that impacted workflow efficiency among Medical Assistants; developed solutions for resolution.
- Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
- Ensured compliance with all applicable laws and regulations related to healthcare operations.
- Monitored inventory levels of supplies used by Medical Assistants; placed orders as needed.
- Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
Medical Assistant
Reno Orthopedic Clinic
Reno
05.2004 - 10.2016
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Organized patient charts before each day's clinic sessions began.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
MBA -
Southern New Hampshire University
Manchester, NH02-2024
Bachelor of Science -
University of Nevada, Reno
Reno, NV05-2004
Skills
- Clinical operations
- Regulatory compliance
- Patient care
- Team leadership
- Budget management
- Strategic planning
- Process improvement
- Performance evaluation
- Team building
- Workflow optimization
- Visionary leadership
- Organizational development
- Change management
- Creativity and innovation
- People management
- Operations management
- Analytical thinking
- Decision-making
- Verbal and written communication
- Coaching and mentoring
- Crisis management
- Collaboration skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Director of Ancillary Services
Reno Orthopedic Clinic
07.2018 - Current
Patient Care Coordinator
Reno Orthopedic Clinic
10.2016 - 07.2018
Medical Assistant
Reno Orthopedic Clinic
05.2004 - 10.2016
MBA -
Southern New Hampshire University
Bachelor of Science -
University of Nevada, Reno
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