Berich Powell
Cromwell,CT
Summary
Immensely experienced retail expert, with over 15 years of managerial exposure in various roles. From luxury retail management, direct customer sales roles, to high level operational positions. The industry skills learned were built from managing large teams of people, leveraging annual results with KPI's, and creating operational protocol for well established brands. The common denominator within the brands worked for is the ability to motivate people on staff, invigorate customers faith in a brand, and create award winning customer service environments. It is all about the ability to effectively communicate with confidence, honesty, and integrity.
Overview
9
9
years of professional experience
Work History
HIC Project Manager
Family Hearth & Patio LLC.
New London, CT
06.2021 - Current
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Increased and improved customer engagement by creating tangible operational flow charts
- Responsible for Direct Sales, Leads, Customer retention, and Project execution.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Handled upwards of 50+ phone calls per day, with dedicated follow-ups and problem solving
STORE MANAGER & DISTRICT COORDINATOR
Samsonite Company Stores
Woodbury, New York
04.2019 - 06.2021
- Maintain and organize financial retention paperwork
- Manage fluctuating inventory worth over $2 million (11,000 units)
- Drive daily operations and functionality of different store locations
- Lifted all KPI's and every metric within one year
- Set and monitor district goals and focus attention where needed
- Direct customer service engagements and selling of goods
ASSOCIATE MANAGER
LVMH Thomas Pink
05.2016 - 01.2019
- 15 Million Annual)
- Primary store leadership responsible for elevated sales team
- Managed high-end selling environment on Madison Ave, NYC
- Planned and execute clientele events to drive future business
- Direct sales to incoming guests
- Completed and analyzed all operational tasks
- Drive business to obtain sales goals set by corporate office
OPERATIONS MANAGER
Coach Inc
06.2013 - 05.2016
- 20 Million Annual)
- Managed team of over 90 associates, and 5 assistant managers
- Responsible for daily operations and functionality of business
- Took on multiple roles: Visuals, Human resource, and Operations
- Super high volume and fast paced environment
- Accountable for scheduling all employees on staff weekly
- Managed team which received and processed thousands of inventory units weekly
Education
Associates Degree of Business, ABA - Business Administration And Management
Bergen Community College
Paramus, NJ06.2006
Skills
- Team leadership and coaching
- Relationship building and management
- Personnel development
- Product and service sales
- POS systems
- Operations
- Business growth and retention
- Door-to-door sales experience
- Customer acquisition
Timeline
HIC Project Manager
Family Hearth & Patio LLC.
06.2021 - Current
STORE MANAGER & DISTRICT COORDINATOR
Samsonite Company Stores
04.2019 - 06.2021
ASSOCIATE MANAGER
LVMH Thomas Pink
05.2016 - 01.2019
OPERATIONS MANAGER
Coach Inc
06.2013 - 05.2016
Associates Degree of Business, ABA - Business Administration And Management
Bergen Community College