Berleen Portillo
Buckeye,AZ
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction. Skilled in complex problem-solving and effective communication, adept at managing time efficiently. Achieved significant improvements in guest retention and team productivity by fostering a professional and welcoming environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Wendys Manager
Catherine Hess
09.2024 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
Wendys Trainer
Karla Cardenas
05.2023 - 08.2024
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
- Worked effectively in fast-paced environments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established and maintained quality control standards.
- Collaborated with team members to complete orders.
Front Desk Receptionist
Emma Sosa
09.2022 - 11.2022
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Bachelor of Business Management -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2027
High School Diploma -
Youngker High School
Buckeye, AZ 12-2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Wendys Manager
Catherine Hess
09.2024 - Current
Wendys Trainer
Karla Cardenas
05.2023 - 08.2024
Front Desk Receptionist
Emma Sosa
09.2022 - 11.2022
Bachelor of Business Management -
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Youngker High School
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