Torieyanna Smith
Troy
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2
2
years of professional experience
Work History
Wendys Manager
Wendys Fast Food
Troy
02.2026 - Current
- Trained new staff on food safety and customer service standards.
- Managed inventory levels to ensure timely restocking of supplies.
- Coordinated daily shifts to optimize staff coverage and performance.
- Supervised team members during peak service hours for efficient operations.
- Enforced company policies to maintain a safe and clean work environment.
- Assisted in resolving customer complaints to enhance satisfaction levels.
- Monitored food preparation processes for quality and consistency standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Allocated tasks to associates based on their skill levels to enhance team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Housekeeping Cleaner
Marriot Hotel
Troy
02.2026 - 02.2026
- Cleaned and sanitized guest rooms using industry-standard cleaning techniques.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Replenished supplies and amenities in guest bathrooms and common areas.
- Operated cleaning equipment such as vacuums and floor scrubbers efficiently.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Collaborated with team members to complete daily cleaning assignments promptly.
- Followed safety protocols to maintain a safe and clean environment for guests.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Ensured cleanliness by regularly transporting trash to designated disposal areas.
- Stocked linen closets with fresh supplies of towels and linens.
- Assisted guests with requests related to room cleanliness and comfort needs.
- Reported any maintenance issues to supervisor immediately.
- Organized storage areas for cleaning supplies for easy access and efficiency.
- Adhered strictly to health regulations regarding sanitation practices in the workplace.
McDonald's Crew member
McDonald's Restaurant
Southgate
03.2024 - 07.2025
- Prepared food items according to quality and safety standards.
- Delivered exceptional customer service during high-volume shifts.
- Operated kitchen equipment safely and efficiently.
- Collaborated with team members to optimize workflow and service speed.
- Handled cash transactions accurately at the register.
- Took orders from patrons and input selections into store computer system.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
MJR Crew member
MJR Southgate
Southgate
07.2024 - 06.2025
- Provided excellent customer service in fast-paced dining environment.
- Operated cash register and processed customer transactions efficiently.
- Prepared food items according to standard recipes and procedures.
- Assisted team members with food preparation and order fulfillment tasks.
- Followed safety and sanitation guidelines during food handling processes.
- Engaged with customers to ensure satisfaction and address concerns promptly.
- Collaborated with team to optimize workflow during peak service hours.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Educated customers on menu items, product ingredients and nutritional values.
Host
Logan's Roadhouse
Southgate
03.2024 - 03.2024
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Managed seating arrangements to optimize flow and minimize wait times.
- Coordinated with servers and kitchen staff for efficient service delivery.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed dining room layout to maximize efficiency of staff members.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Balanced cash drawers at the end of each shift.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
Southgate Anderson High School
Southgate, MI Skills
- Food safety
- Quality control
- Operational efficiency
- Inventory management
- Customer service
- Team supervision
- Shift coordination
- Staff training
- Training and mentoring
- Attention to detail
- Time management
- Cleaning techniques
- Cleaning practices
- Problem solving
- Leadership development
- Staff motivation
- Flexible and adaptable
- Teamwork and collaboration
- Communication skills
- Relationship building
- Public speaking
- Inventory management
- Calm under pressure
- Friendly, positive attitude
Affiliations
- Reading
- Writing
- Going on walks
- Swimming
- Diamond painting
- Doing nails
- Doing hair
- Longboarding
- Going to the gym
- Working
- Hanging out with friends
- Watching movies/shows
Timeline
Wendys Manager
Wendys Fast Food
02.2026 - Current
Housekeeping Cleaner
Marriot Hotel
02.2026 - 02.2026
MJR Crew member
MJR Southgate
07.2024 - 06.2025
McDonald's Crew member
McDonald's Restaurant
03.2024 - 07.2025
Host
Logan's Roadhouse
03.2024 - 03.2024
Southgate Anderson High School