Berlice Josiane Kagde-Motoale
Rochester,New York
Summary
Cooperative team member Possess perseverance Eager to learn Able to take orders Determined to do well Outstanding interpersonal skills
Healthcare professional with comprehensive experience in coordinating patient care and optimizing healthcare operations. Known for strong team collaboration and results-driven approach, ensuring smooth workflow and effective communication among medical staff. Relied upon for adaptability and proficiency in managing dynamic healthcare needs while maintaining high standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Coordinator
DePaul Community Services
11.2023 - Current
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
- Developed education materials for patients on various health topics to improve their overall understanding of conditions or treatments involved in their care plan.
- Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
- Developed policies and procedures for effective pharmacy management.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
Pharmacy Technician
Rochester Regional Hospital
02.2023 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
Pharmacy Technician
Strong Memorial Hospital Outpatient Pharmacy
01.2022 - 07.2023
- FILLE MEDS, CUSTOMER SERVICES ETC…
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Alexander Pharmacy
04.2021 - 07.2021
Inspector
Thermo Fisher Scientific
11.2020 - 07.2021
Clerk & Cashier
SKIP'S MEAT MARKET
01.2020 - 12.2020
Technician
Saratoga Pharmacy
06.2019 - 02.2020
- Customer service & medical filler
Education
Bachelor - Biochemistry
Suny Buffalo State College
01.2021
Monroe Community College
05.2020
Biology
Buffalo State College
01.2018
Social Work
Keuka College
09.2017
High School -
World Of Inquiry
01.2017
Skills
- Communication skills
- Computer Skills
- Database skills
- Problem-solving skills
- HIPAA compliance
- Patient confidentiality
- Verbal communication
- Clinical documentation
- Maintaining patient records
- Insurance verification
- Healthcare administration
- Medical billing and coding
- Medical terminology proficiency
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Team collaboration
- Active listening
- Patient safety
- Certified in CPR/AED
- Medication dispensing
- Task prioritization
- Medical terminology
- Basic life support for health care providers (BLS)
- Interpersonal skills
Accomplishments
- Two track medals
- Track MIP
- Three Athletic Scholar awards NWSPSAA 2017
- Cooking Certification 2015
- Miss Dolphin BeAfrika USA 2019-2024
- Bachelor in Science (Biochemistry)
- CNA Certificate
- Pharmacy technician certificate
Roles And Responsibilities
- Household cleaning
- Taking care of siblings
- Obtaining MCAT medical school information
- Studying for the MCAT test
Educationandcoursework
- World Of Inquiry, High School, 06/01/17
- Keuka College, Social Work, Fall 2017
- Buffalo State College, Biology, Spring 2018
- Monroe Community College, Fall 2019, Spring 2020
- SUNY Buffalo State College, Bachelor in Science, Biochemistry, 06/01/21
Knownlanguages
- Sango, Native fluency
- French, Intermediate proficiency
Nonschoolactivities
- Youth church group, Twice weekly
- Rochester Recreation Center, 48 Hours within 3 weeks
- Rochester Strong Hospital, 28 Hours within one week
- Cru Group at Buffalo State College, Once a week
- Giant PCB Group, Florida, Spring 2019
- Zen Model Bootcamp
- Volunteer at ECMC Hospital, Buffalo, New York
Hobbies and Interests
- Varsity girls' soccer, 2014-2016
- Varsity girls' track and field, 2016
- Buffalo State Girls soccer, 2018-2019
- Drama Club, Wizard of Oz, 2015
Leadership Experience
- College Bound Program, St. John Fisher, 06/01/16
- Rotary Club Interact Youth Club, Summer 2014, Summer 2015
- Keuka College Transition Program, Summer 2017
- CSTEP Member, Buffalo State College, Spring Semester 2018
Certification
- Certified Medical Manager (CMM) - Professional Association of Health Care Office Management.
- OSHA Certified
- Teaching English as a Foreign Language (TEFL) Certification
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- First Aid Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
Timeline
Medical Coordinator
DePaul Community Services
11.2023 - Current
Pharmacy Technician
Rochester Regional Hospital
02.2023 - 08.2023
Pharmacy Technician
Strong Memorial Hospital Outpatient Pharmacy
01.2022 - 07.2023
Pharmacy Technician
Alexander Pharmacy
04.2021 - 07.2021
Inspector
Thermo Fisher Scientific
11.2020 - 07.2021
Clerk & Cashier
SKIP'S MEAT MARKET
01.2020 - 12.2020
Technician
Saratoga Pharmacy
06.2019 - 02.2020
Monroe Community College
Biology
Buffalo State College
Social Work
Keuka College
High School -
World Of Inquiry
Bachelor - Biochemistry
Suny Buffalo State College
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