Berline Charles
Boston
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Larochante International Counseling Services
02.2025 - Current
- Assess and treat individuals experiencing emotional, behavioral, and mental health challenges.
- Utilize therapeutic modalities such as CBT, DBT, trauma-informed care, and person-centered therapy.
- Collaborate with psychiatrists, case managers, and community providers to support continuity of care.
- Develop, implement, and regularly update individualized treatment plans based on ongoing assessment and client progress.
- Participate in clinical supervision, case consultations, and interdisciplinary team meetings.
- Provide crisis intervention and safety planning as needed.
- Adhere to HIPAA, state regulations, and professional ethical standards.
Clinical & Behavioral Mental Health Specialist
Sevita-Family Centered Specific TT&S
02.2022 - 08.2024
- Provide 24/7 coverage for all assigned individuals served and/or families.
- Facilitate person-centered assessments in the areas of education, behavioral health, community engagement, vocational needs, relationships, family interactions and personality.
- Assist youth and caregivers in building various coping, life, social, behavior, and emotion management skills.
- Develop service or treatment plans based on assessment of strengths, needs, collaboration with referral agencies, and collaboration with the individual served.
- Assure that documentation and records are kept confidential, organized, and submitted to the supervisor in an accurate and timely manner.
Full Time Coordinator/ Workflow Specialist
Integrated Resources/Perkin Elmer
07.2019 - 12.2021
- Coordinated equipment service requests, preventive maintenance, and compliance activities.
- Scheduled vendors and engineers while tracking events in SAP and ServiceMAX.
- Maintained accurate customer and equipment records to meet service goals.
Call Center Patient Service Representative
Partners Healthcare
07.2017 - 03.2019
- Scheduled appointments and assisted in training new staff.
- Provided patient support while ensuring HIPAA compliance.
- Supported reporting and call center performance goals.
Education
Master of Science - Clinical Mental Health Counseling (License Candidate)
Fisher College
Boston, MA01.2025
Bachelor of Arts - Psychology
University of Massachusetts Boston
Boston, MA01.2020
High School Diploma -
Boston Arts Academy
Boston, MA01.2015
Skills
- MS Office
- Word
- PowerPoint
- Excel
- Outlook
- SAP
- ServiceMAX
- IH10
- EPIC Scheduling system
- Nehan Trizetto
- OneSource
- AVAYA
- Oracle
- ICANotes
- Case management
- Documentation
- Compliance
- Patient scheduling
- Customer service
- Client engagement
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Critical thinking
Accomplishments
- Achieved results by completing tasks with accuracy and efficiency.
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Larochante International Counseling Services
02.2025 - Current
Clinical & Behavioral Mental Health Specialist
Sevita-Family Centered Specific TT&S
02.2022 - 08.2024
Full Time Coordinator/ Workflow Specialist
Integrated Resources/Perkin Elmer
07.2019 - 12.2021
Call Center Patient Service Representative
Partners Healthcare
07.2017 - 03.2019
Bachelor of Arts - Psychology
University of Massachusetts Boston
High School Diploma -
Boston Arts Academy
Master of Science - Clinical Mental Health Counseling (License Candidate)
Fisher College