Berlismarie Roque Velez
Jacksonville,FL
Summary
Skilled Dental Assistant offering more than 2 years of experience and well versed in dental surgical procedures. Adept at orienting and training technical staff and implementing policies to streamline workflow. Excited to bring expertise to growing organization offering room for advancement. Meticulous surgical team member skilled at coordinating supplies and instruments to prepare for procedures and assist staff. Maintain aseptic fields and unobstructed views to help surgeries succeed. Efficiently prioritize tasks and communicate with surgical staff.
Overview
4
4
years of professional experience
Work History
Oral Surgical Assistant
Killeen Oral And Maxillofacial Surgery
06.2023 - 02.2024
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
- Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
- Protected patients from infection by setting up and managing sterile operating fields.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis.
- Gowned and gloved staff to help team prepare for surgeries.
Dental Assistant
Jax Multispecialty Dental
05.2021 - 05.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Took dental images following strict patient protection rules, applying lead aprons.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Call Center Representative
Emed Primary Care
07.2020 - 04.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Certified EFDA - Dental Assisting
Florida Career College - Miami
04.2020
High School Diploma -
Green Run High School
Virginia Beach, VA06.2015
Skills
- Critical thinking abilities
- Teamwork and Cooperation
- Surgical Instrument Knowledge
- Setting up and operating equipment
- Surgical Equipment Handling
- Pre-surgical preparation
- Organizational abilities
- Safe sharps disposal
- Medical Terminology Familiarity
- Professionalism and Ethics
- Medication Administration
- Tissue Handling Techniques
- Patient positioning expertise
- Certified in CPR/AED
Languages
Spanish
Native or Bilingual
Timeline
Oral Surgical Assistant
Killeen Oral And Maxillofacial Surgery
06.2023 - 02.2024
Dental Assistant
Jax Multispecialty Dental
05.2021 - 05.2023
Call Center Representative
Emed Primary Care
07.2020 - 04.2021
Certified EFDA - Dental Assisting
Florida Career College - Miami
High School Diploma -
Green Run High School
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