BERLYNN ESPINOZA
Newport Beach,CA
Summary
Professional assistant with experience in administrative support and organizational management. Skilled in coordinating schedules, managing communications, and overseeing daily operations. Strong focus on team collaboration, adaptable to changing needs, and reliable in achieving results. Known for excellent interpersonal skills, problem-solving ability, and high standards in work execution.
Overview
13
13
years of professional experience
Work History
Manager Assistant
Action Property Management
Irvine, CA
07.2021 - Current
- Proficiency in all specialty groups (architectural, admin, annual, parking, reservations, moves, programming, work orders).
- Managed communication between residents, board members, and vendors to ensure smooth operations.
- Type correspondence as requested by Manager, including letters to be drafted at Manager's direction, Action Lists, and Board Meeting Minutes, and update Association profile documents as needed.
- Maintain an annual calendar, by month, for all accounts (elections).
- Assistant on association accounts on a weighted basis up to 20 at a time from orange county portfolio.
- Streamlined administrative processes, increasing efficiency in day-to-day operations within the communities managed.
- Trained and mentored junior team members on best practices.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Supervision of front desk activities (appointments, questions or concerns from homeowners).
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel. (Community Care)
- Special projects as requested (Board meeting attendance, onsite).
Assistant Community Manager
BHE Management
Laguna Niguel, CA
01.2020 - 07.2021
- Assistant to manager on daily operations of community associations, ensuring compliance with governing documents and local regulations.
- Developed and maintained positive relationships with residents, addressing concerns promptly.
- Conducted regular inspections of properties, identifying areas for improvement and implementing corrective actions promptly.
- Oversaw vendor relationships, negotiating contracts for services such as landscaping, security, and maintenance.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Organized logistics and materials for each meeting and took detailed notes (board packet).
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established priorities, and maintained schedule.
- Managed onsite communities with office hours in clubhouse.
- Demonstrated adaptability by managing multiple projects concurrently while maintaining superior performance levels across all jobsites.
Cash Wrap Coordinator / Color Artist
Sephora USA
Costa Mesa, CA
06.2016 - 09.2019
- Suggestive selling to customers
- Customer service
- Money Handling
- Verbal Communication
- Client Relationship
- Personalized experience
- Answering phone
- Assist and Train new employees
- Product Knowledge
- Makeup Application
Assistant Store Manager
Starbucks Coffee
Newport Beach, CA
06.2013 - 06.2016
- Promote Retail Sales
- Take orders
- Money Handling
- Customer service
- Answering phone
- Cash Controller
- Safety and Security
- Assist and Train new partners
- Running Store Operations
- Deploys partners and Delegates tasks
- Organizes opening and closing duties as assigned
- Assist the store manager in executing store operations
Education
CA Real Estate License -
First Team University
03.2021
High School Diploma -
California Pacific Charter High School
01.2014
Skills
- Quick learner
- Problem-solving abilities
- Attention to detail
- Task prioritization
- Successful handling of multiple deadlines
- Customer relationship management
- Teamwork and collaboration
- Staff training
- Onsite management and inspections
- Relationship building
- Adaptability and flexibility
- Active listening
- Responsible and Reliable
- Calendar and Time management
- Strong verbal and written communication
- Multitasking and organization
- Strategic planning
- Market research
- Knowledgeable in multiple operating systems
Timeline
Manager Assistant
Action Property Management
07.2021 - Current
Assistant Community Manager
BHE Management
01.2020 - 07.2021
Cash Wrap Coordinator / Color Artist
Sephora USA
06.2016 - 09.2019
Assistant Store Manager
Starbucks Coffee
06.2013 - 06.2016
CA Real Estate License -
First Team University
High School Diploma -
California Pacific Charter High School