Berlynn Zimmerman
MODESTO,CA
Summary
Dedicated professional with a strong background in customer service and healthcare, notably at Oak Valley Hospital. Proven ability to enhance patient experiences through effective communication and HIPAA compliance. Skilled in teamwork and attention to detail, ensuring a clean and welcoming environment in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Housekeeper
English Oaks
12.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Admitting Clerk
Oak Valley Hospital
01.2023 - 12.2023
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Arranged forms and charts for each patient.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
Crew Team Member
Jamba Juice
05.2021 - 05.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
Education
Associate of Science - Nursing
Modesto Junior College
Modesto, CA05-2026
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Checking in patients
- Healthcare industry
- Customer engagement
- Attention to detail
Timeline
Housekeeper
English Oaks
12.2023 - Current
Admitting Clerk
Oak Valley Hospital
01.2023 - 12.2023
Crew Team Member
Jamba Juice
05.2021 - 05.2022
Associate of Science - Nursing
Modesto Junior College
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