Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bermar Wilson

Wilmington,DE

Summary

Dynamic professional with a robust background in customer service and inventory control, notably at Bayshore Ford. Excelled in enhancing sales through effective upselling and meticulous inventory management. Skilled in Microsoft Office and adept at fostering client relationships, demonstrating a significant increase in customer satisfaction. Proven track record in leveraging dealership experience and logistics skills to drive success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Counter Parts Sales

Bayshore Ford
New Castle, DE
01.2023 - Current
  • Call center setting, answering calls, and helping walk-in customers.
  • Processing returns, sales, and upselling.
  • Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
  • Coordinated with sales and warehouse teams to adjust counts based on sales or returns.
  • Monitored and reported on inventory discrepancies to management for prompt resolution.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Trained new staff on counting procedures and best practices.
  • Greeted customers and provided excellent customer service.
  • Participated in periodic inventory audits, providing accurate count data for audit purposes.

Damages

Nucar Connection
New Castle, DE
04.2022 - 01.2023
  • Process returns from drivers & other customers
  • Diagnose the damage or defect
  • Gather information, photos, etc
  • Process the returns on the vendor sites & prepare the parts to ship back to the manufacturers

Driver box truck

Nucar Chevrolet
New Castle, DE
04.2020 - 04.2022
  • Delivered parts to our customers, collect money and took returns as well
  • Assisted in loading and unloading vehicles to ensure safe transport of goods.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Assisted with loading and unloading freight when necessary.
  • Face to face with customers daily problem solving and building relationships

Parts Specialist

Nucar Connection
New Castle, DE
10.2019 - 04.2020
  • Inspect incoming parts, separate them and store them until ready for use
  • Once ready for use, match the old parts with the new parts and discard the old parts
  • Identified potential problems with defective or damaged parts before they reached customers.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Responded to inquiries from internal staff members about part specifications or availability.
  • Located and labeled parts to maintain organized inventory of stock.
  • Documented any discrepancies between actual inventory counts versus what was recorded in the system.

Delivery Driver/Warehouse

Pepboys, Auto Plus
Wilmington, DE
04.2017 - 04.2018
  • Pick and deliver parts, stock shelves
  • Pull in new inventory
  • Warehouse runs daily, money handling
  • Store closing experience as well

SSR

Walmart distribution
Smyrna, DE
11.2017 - 02.2018
  • Stable stock receiving, receive inbound freight, process and prep it to be stocked
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

House keeping

Nordstrom
Newark, DE
02.2017 - 11.2017
  • Cleaning bathroom's, cafe floor, restaurant floors, dusting & washing store hard isle floors
  • Vacuuming department carpets, emptying trash & other special projects such as spot cleaning carpets, dressing carpets and more

Package Handler

FedEx Ground
Wilmington, DE
05.2017 - 07.2017
  • Loads and unloads packages onto or from delivery vehicles, trailers, pallets, conveyor system carts and load gratings
  • Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate shifts of two to four hours
  • Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly

Loss Prevention Agent

Nordstrom
Newark, DE
01.2016 - 02.2017
  • Apprehend shoplifters in accordance with guidelines
  • Collaborate with law enforcement agencies to report or investigate crimes
  • Maintain documentation or reports on security-related incidents or investigations
  • Prepare written reports on investigations
  • Perform covert surveillance of areas susceptible to loss, such loading docks, distribution centers, or warehouses
  • Maintain inventory records and coordinate with logistics
  • Partnering with department managers to control the overall shrink of the store

Account Manager

Rent A Center
Claymont, DE
09.2014 - 01.2016
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Advise customers of necessary actions and strategies for debt repayment
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Answer customer questions regarding problems with their accounts
  • Getting Information, Making Decisions and Solving Problems, Establishing and Maintaining Interpersonal Relationships, Performing for or Working Directly with the Public
  • Experience with: Debt account management and collection software

Education

High school - Automotive

John dickinson high school
Wilmington, DE
06.2012

Skills

  • Microsoft Office
  • Sales
  • Salesforce
  • Management
  • Retail sales
  • Security
  • Surveillance
  • Freight experience
  • Buffing
  • Delivery driver experience
  • Loss Prevention
  • CCTV
  • Computer operation
  • Order picking
  • Packaging
  • Driving
  • Box Truck
  • Shipping and Receiving
  • Inventory control
  • Pallet jack
  • Warehouse Experience
  • Materials handling
  • Logistics
  • Dealership experience
  • Customer service
  • Cash handling
  • Heavy lifting
  • Upselling
  • Computer skills

Certification

Driver's License

Timeline

Counter Parts Sales

Bayshore Ford
01.2023 - Current

Damages

Nucar Connection
04.2022 - 01.2023

Driver box truck

Nucar Chevrolet
04.2020 - 04.2022

Parts Specialist

Nucar Connection
10.2019 - 04.2020

SSR

Walmart distribution
11.2017 - 02.2018

Package Handler

FedEx Ground
05.2017 - 07.2017

Delivery Driver/Warehouse

Pepboys, Auto Plus
04.2017 - 04.2018

House keeping

Nordstrom
02.2017 - 11.2017

Loss Prevention Agent

Nordstrom
01.2016 - 02.2017

Account Manager

Rent A Center
09.2014 - 01.2016

High school - Automotive

John dickinson high school

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