Bermika West

• Provided technical support on security related issues and assisted users in resolving them.
• Updated existing documentation such as disaster recovery plans, incident response plans.
• Identified potential security risks, vulnerabilities and threats to the organization's systems and networks.
• Consulted with company employees to determine data access needs demanded by job description and instruct on current proper methods of access and data handling.
• Performed basic configuration of new customer networks to implement fundamentals of network security with regard to malware detection, firewalls and operating system.
• Coordinated security updates to avoid outages and downtime.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Set up and activated customer accounts.
• Assisted customers with making payments or establishing payment plans to bring accounts current.

At Walgreens as a pharmacy technician

• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Maintained clean and organized pharmacy shelving and work areas.
• Received, reviewed, dispensed and labeled over 100 prescriptions daily.

• As a inventory specialist you’re responsible for many important things in the store
• Performed scheduled inventory counts and supply audits.
• Coordinated inventory, stocking and ordering.
• Oversaw item packaging, preparing for transport and minimizing damage.
• Verified pricing and computed product totals to complete detailed invoices.
• Entered information into system to update status reports.
• Trained newly hired employees on appropriate methods for performing audits and cycle counts.
• Transported items using equipment like forklifts and hand trucks.

• Operated cash register, collected payments and provided accurate change.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Worked closely with front-end staff to assist customers.
• Helped with purchases, locating items and signing up for rewards programs.
• Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.

• In this job field I was responsible for baking the cookies , such as washing dishes and helping assist the customers .
• Measured, mixed and prepped raw materials according to company specifications and recipes.
• Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
• Packaged and labeled baked goods with accurate descriptions and ingredients.
• Maintained neat, organized and clean work areas to avoid safety concerns or production delays.