Mark Roberts
Dallas,TX
Summary
Seasoned Pharmacy Technician with 42 years of experience and strong leadership, pharmacy operations, and customer service skills. Expert in filling prescriptions within fast-paced, high-volume settings. Seeking to leverage background and success to take next career step as Pharmacy Technician .
Detail-oriented Pharmacy Technician with 42 years of success in preparing bulk medications and large-volume intravenous admixtures. Proficient in managing inventory,
Committed to upholding highest standards of quality control. Ready to take next career step with hospital pharmacy. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Pharmacy environment. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Driven Pharmacy Technician with 42 years of experience and success in working within fast-paced Hospital pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
White Rock Medical Center
08.2021 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Pharmacy Technician
Baylor Scott & White Health
09.1982 - 09.2019
- Filled and processed prescriptions to ensure prompt and efficient patient care.
- Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
- Investigated the accuracy of medication identity, strength and purity.
- Administered medications as per pharmacist orders.
- Ordered out of stock medications to ensure patients were taken care of accordingly.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted staff members with drug inventory, purchasing, and receiving.
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Maintained clean and organized pharmacy shelving and work areas.
- Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory.
- Ordered medicines daily to ensure compliance with demands and needs.
- Entered orders into the system and filled medication orders.
- Calculated dosage, filled prescriptions and prepared prescription labels.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Restocked shelves and prepared expired drugs for return.
- Placed orders for out of stock medications to ensure patients received their prescriptions on time.
- Prepared medication labels with item name and quantity.
- Dispensed medications to patients in accordance with pharmacist orders.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Education
Some College (No Degree) - Computer And Information Sciences
Arkansas State University
State University, ARSkills
- Verifying orders
- Troubleshooting malfunctioning equipment
- Preparing bulk medications
- Stocking shelves
- Aseptic techniques
- Problem solving
- Proper labeling procedures
- Ordering and stocking medication
- Workflow Optimization
- Labeling prescriptions
- Problem-solving skills
- Time management
- Ordering and Stocking Medications
- Equipment Cleaning and Maintenance
- Mathematical Aptitude
- Aseptic Technique
- Information Documentation
- Pharmacy Records Management
- Verifying Orders
- Organization and Prioritization
- Safety Protocols and Risk Management
- Quality Assurance and Control
- Advanced Math Skills
- Secure Storage of Medications
- Pharmaceutical Preparation
- Drug Delivery Mechanisms
- Prescription Preparation
- Resolving Complaints
- Product and Service Merchandising
- FDA and HIPAA Compliance
- Prescriptions Management
- Typing Medication Labels
- Pyxis MedStation
- Drug Compatibility Software
- Receiving Incoming Supplies
- HIPAA
- Medical Machine Maintenance
- Drug Compounding
- Proper Labeling Procedures
- Prescription Review
- Labeling Prescriptions
- Dosage Calculation
- Preparing Bulk Medications
- Dispensing Medications
- Manual and Automated Medication Dispensing
- Restock Shelves
- Supporting Pharmacy Operations
- Intravenous Admixture Preparation
- Storage Maintenance and Security
- New Hire On boarding
- Problem-Solving Skills
- Patient Confidentiality
- Drug Utilization Review
- Safe Chemical Handling
- Customer Identification Checks
- Compounding Pharmacy
- Fill Orders
- Monitor Pharmacy Security
- Label Products
- Stocking Shelves
- Medication and Equipment Invoicing
- Secure Drug Inventory
- Routine Inspections
- Staff Development
- High-Volume Environments
- Profile Updating
- Team Collaboration
- Medication Therapy Management
- Assisting Pharmacists
- Troubleshooting Malfunctioning Equipment
- Reviewing Patient Information
- FDA Drug Safety Guidelines
- IV Preparations
- Pharmaceuticals Mixing
- Records Preparation
- Serve Customers
- Resolving Customer Issues
Accomplishments
- Trained numerous new pharmacy technicians on pharmacy policies, procedures and best practices.
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician (CPhT)
- In good standing with the Texas Board of Pharmacy
- Sterle Copounding certification, Trinu - 2015
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
White Rock Medical Center
08.2021 - 08.2023
Pharmacy Technician
Baylor Scott & White Health
09.1982 - 09.2019
Some College (No Degree) - Computer And Information Sciences
Arkansas State University
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