Victoria Abella
Barstow,CA
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Croals Rexall in optimizing workflow and enhancing patient satisfaction. Skilled in medication dispensing and insurance billing, I successfully reduced prescription wait times and improved service quality through effective problem-solving and team collaboration. Committed to maintaining compliance with HIPAA regulations and ensuring patient confidentiality.
Overview
30
30
years of professional experience
Work History
Pharmacy Technician
Croals Rexall
Barstow, CA
05.1996 - Current
- Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety standards.
- Managed inventory levels, conducting regular stock assessments to minimize shortages and overages.
- Assisted in patient consultations, providing medication information and answering inquiries effectively.
- Collaborated with pharmacists to verify prescriptions, enhancing workflow efficiency and accuracy.
- Trained new staff on pharmacy protocols and systems, promoting adherence to best practices.
- Implemented process improvements that reduced wait times for prescription fulfillment significantly.
- Oversaw daily operations in the pharmacy, ensuring optimal service delivery and customer satisfaction.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Resolved third-party billing, computer system and customer service issues.
Education
High School Diploma - General
Barstow High School
Barstow, CASkills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Medication dispensing
Patient confidentiality
Prescription filling
Insurance verification
Supply restocking
Pharmacy ethics
HIPAA
Pharmacy and customer records management
Labeling accuracy
Drug safety
Pharmaceutical calculations
Stocking shelves
Processing payments
Interpreting and processing medication orders
Medication labels
Medicare and medicaid process
Prescription interpretation
Verifying orders
Advanced math skills
Manual and automated medication dispensing
Receiving incoming supplies
Medication storage procedures
Order verification
Drug interaction awareness
Updating medication histories
Dosage form preparation
Interpreting orders
FDA and HIPAA compliance
Ordering and stocking medications
Proper labeling
Labeling prescriptions
Proper labeling procedures
Customer service
Data entry
Attention to detail
HIPAA compliance
Prioritization and organization
Prescription filling and labeling
Dispensing medications
Cash register operations
Insurance processing
Certified pharmacy technician (cpht)
Creative thinking
Relationship building
Patient profile setup
Medication storage and labeling
Payment processing
Prescription refill fulfillment
Equipment cleaning and maintenance
Medical insurance claims processing
Certified pharmacy technician
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Croals Rexall
05.1996 - Current
High School Diploma - General
Barstow High School