Nadege Cenoble-Brave
North Lauderdale,FL
Summary
Driven and results-focused professional seeking a Pharmacy Technician position and/or related to customer service/supervisory/Managerial. I am an individual who is highly energetic and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. service-focused professional and friendly team player with knack for building productive work relationships. efficient with the capacity to multi-task. upbeat and flexible, with more than 16 years customer service experience with 10 years as a Pharmacy Technician.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Caremark
Florida
04.2019 - Current
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Entered and processed patients' prescriptions into internal system
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department
- Streamlined prescription processing with accurate data entry and verification of patient information
Pharmacy Technician
Healthcare Staffing Inc./Aetna, A CVS Health
Plantation, Florida
10.2018 - 04.2019
- Contact members regarding past due refills, process refills for members, contact doctors office for refills and new prescriptions
- Assist members with any issues regarding prescriptions
- Assist with patient safety and quality department and participant services department
Pharmacy Technician
Allivet Pet Pharmacy
Hialeah
04.2018 - 10.2018
- Obtain prescription approval once client places order, Attach faxed or emailed prescription to customer order, create and keep prescriptions on file for client to fill later, type prescriptions, call Veterinarians offices and clients to resolves any issues with order or prescription
- Create and update client orders, process prescriptions
Pharmacy Technician
Pharmco Pharmacy
North Miami Beach
08.2017 - 04.2018
- Enter new patient, prescriptions and insurance information in Rx30
- Update existing patient and doctor information
- Process new prescriptions and refills through patients insurance
- Make outbound calls to patients, insurance companies, and doctors offices
- Process, fill, and package patient medications
- Skilled in Rx30 system
Pharmacy Technician
Skips Pharmacy
Deerfield Beach
04.2014 - 04.2017
- Data Entry
- Making outbound and receiving inbound calls from patients, Doctors offices, and animal hospitals
- Verify new patient information and refills
- Setup new patient profile and make changes to existing patient profiles
- Process prescriptions, bill patients, Doctors offices and animal hospitals
- Operated POS/Cash Register
- Worked in front store for patient medication pick ups
- Worked in mail, FedEx, and delivery of Medications
- Skilled in using Quickbooks and ExTempt
Customer Service/Front End Head Cashier
Lowes
Boca Raton
02.2008 - 04.2014
- Computed sales prices, total purchases and processed payments
- Maintained knowledge of current promotions, policies regarding payment and exchanges and security practices
- Placed special orders and called other stores to find desired items
- Operated a cash register to process cash, check and credit card transations
- Administered all point of sale opening and closing procedures
- Facilitated monthly and quarterly inventory counts
- Answered customers questions and addressed problems and complaints in person and via telephone
- Opening and closing the store, which included counting cash drawers
- Maintained visually appealing and effective displays for the front end
- Offered exceptional customer service to differentiate and promote company brand
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Kept the front end clean and maintained neat, orderly product displays
- Completed floor replenishment to guarantee size avalibility and promote customer satisfaction
- Processed all sales transactions accurately and in a timely fashion
- Facilitated breaks and lunch scheduling for front end associates
Education
High School Diploma -
Deerfield Beach High School
05.2006
Pharmacy Technician Training -
Skips Pharmacy
Skills
- Drug Inventory Control
- Drug Inventory Management
- Order Verification
- Regulatory Compliance
- Prescription Filling
- Supply Restocking
- Confidentiality and HIPAA
- Problem-solving skills
- Interpreting and Processing Medication Orders
- Advanced math skills
- FDA Drug Safety Guidelines
- Pharmacy and customer records management
- Processing payments
- Patient confidentiality
- Interpreting orders
- Pharmaceutical Calculations
- Answering customer questions
- Updating medication histories
- Pharmacy Ethics
- Drug Classification Knowledge
- Dosage Form Preparation
- Pharmacy Law Compliance
- Pharmacology knowledge
- Drug Interaction Awareness
- Prescription Interpretation
- Time Management
- Problem-solving abilities
- Problem-solving aptitude
- Analytical Skills
- Resolving Complaints
- Professional Demeanor
- Cash Register Operations
- Prescription Refill Fulfillment
- Decision-Making
- Self Motivation
- Customer Service
- HIPAA Compliance
- Data Entry
- Patient Profile Setup
- Payment Processing
Certification
State licensed and registered Pharmacy Technician, Florida, RPT62019
Personal Information
Title: Pharmacy Technician
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Pharmacy Technician
CVS Caremark
04.2019 - Current
Pharmacy Technician
Healthcare Staffing Inc./Aetna, A CVS Health
10.2018 - 04.2019
Pharmacy Technician
Allivet Pet Pharmacy
04.2018 - 10.2018
Pharmacy Technician
Pharmco Pharmacy
08.2017 - 04.2018
Pharmacy Technician
Skips Pharmacy
04.2014 - 04.2017
Customer Service/Front End Head Cashier
Lowes
02.2008 - 04.2014
High School Diploma -
Deerfield Beach High School
Pharmacy Technician Training -
Skips Pharmacy