Asha Wagner
Lincoln,NE
Summary
Driven pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
05.2022 - 10.2023
- Providing administrative support for day needs of pharmacy and pharmacist on duty
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy by 100%.
- Answered over 100 incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Solving insurance issues in-person and over telephone to meet patients satisfied needs.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Cleaned and sterilized work areas, glassware and equipment to protect pharmacy's staff and customers.
- Transferring and managing medical files regarding to patients at pharmacy.
- Medical coding in pharmacy system
Customer Service Associate
Walgreens
08.2020 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered over 50 customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns 100%.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Stocking store with merchandise we receive daily.
- Handling and counting money.
Food Service Worker
Greencastle-Antrim School Disrict
08.2019 - 06.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service 100%.
- Greeted customers at counter to fulfill requests and answer over 50 questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
High School Diploma -
Heritagehomeschool.com
Overland Park, KS05.2020
Skills
- Intravenous Admixture Preparation
- Supply Restocking
- Prescription Filling
- Drug Utilization Review
- Drug Safety
- Drug Inventory Management
- Insurance Verification
- Workflow Optimization
- Drug Inventory Control
- Medication Dispensing
- Insurance Billing
- Regulatory Compliance
- Order Verification
- Interpreting Orders
- Record Preparation
- New Hire Onboarding
- Pharmacy and Customer Records Management
- Medication Therapy Management
- Aseptic Techniques
- Verifying Orders
- Processing Payments
- Problem-Solving Skills
- Stocking Shelves
- FDA Drug Safety Guidelines
- Drug Storage Procedures
- Manual and Automated Medication Dispensing
- HIPAA
- Receiving Incoming Supplies
- Secure Storage of Medications
- Medicare and Medicaid Process
- OTC Recommendations
- Updating Medication Histories
- Patient Confidentiality
- Answering Customer Questions
- Advanced Math Skills
- Staff Development
- Confidentiality and HIPAA
- Team Collaboration
- Medication Labels
- Interpreting and Processing Medication Orders
- Inbound and Outbound Calling
- Customer Support
- Appointment Scheduling
- Upselling and Cross-Selling
- Customer Service
- Complex Problem-Solving
- Guest Services
- Problem Resolution
- Customer Complaint Resolution
- Safety Regulations
- Stock Replenishment
- Refunds and Exchanges
- Product Knowledge
- Quality Assurance
- Product Merchandising
- Inventory Control
- Safe Food Handling
- Food Assembly
- Equipment Maintenance
- Strong Work Ethic
- Problem-Solving
- Food Storage
- Patient Care
- Food and Safety Standards
- Friendly and Outgoing
- Cleaning and Sanitizing
- Plating and Presentation
- Fast-Paced Environment
- Productivity and Efficiency
- Plating and Portion Control
- Menu Memorization
- Team Oriented
- Food Preparation
- Interpersonal Skills
- Heavy Lifting Capacity
- Covid-19 Safety Protocols
- Quick Learner
- Working Quickly
- Multitasking
- Cash Register Operation
References
Adam C Steinkamp (Store manager at Walgreens)
Phone: 402-450-9501
Jaci Henderson (Pharmacy Operations Manager at Walgreens)
Phone: 402-417-9475
Melissa Ortiz Ramirez (Pharmacy Operations Manager at Walgreens)
Phone: 402-217-7555
Timeline
Pharmacy Technician
Walgreens
05.2022 - 10.2023
Customer Service Associate
Walgreens
08.2020 - 05.2022
Food Service Worker
Greencastle-Antrim School Disrict
08.2019 - 06.2020
High School Diploma -
Heritagehomeschool.com