Joanna Carter
Haverhill,MA
Summary
Dynamic Pharmacy Technician with proven expertise at Remedium Pharmacy, enhancing patient satisfaction through efficient prescription processing and meticulous inventory management. Skilled in insurance billing and maintaining HIPAA compliance, I excel in team collaboration and problem-solving, ensuring optimal Ipatient care and safety in medication dispensing. I am also First Aid CPR Certified and can give vaccines under a pharmacist observation!!
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Remedium Pharmacy
North Chelmsford, MA
10.2024 - Current
- Collaborated with healthcare professionals to ensure optimal patient care.
- Conducted routine quality checks on medication storage conditions.
- Adhered to safety protocols and maintained a clean work environment.
- Supported patient record management through accurate data entry and documentation.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Maintained clean and organized work environment, adhering to health and safety standards.
Pharmacy Technician
CVS Pharmacy
07.2019 - 10.2024
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory by restocking shelves and organizing pharmaceutical supplies.
- Educated patients on proper medication usage and potential side effects.
- Processed prescription orders using pharmacy management software.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Department Manager
McDonald's
Pelham, NH
04.2015 - 07.2019
- Oversaw daily operations, ensuring compliance with company standards and procedures.
- Trained and developed team members, enhancing skills and performance.
- Implemented operational improvements, increasing efficiency in service delivery.
- Managed inventory levels, optimizing stock replenishment processes.
- Coordinated staff schedules, aligning resources with business demands effectively.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Education
High School Diploma - Academics
Haverhill High School
Haverhill, MA06.2003
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Insurance billing
Answering customer questions
Medication dispensing
Patient confidentiality
Prescription filling
Insurance verification
Supply restocking
Pharmacy ethics
HIPAA
Pharmacy and customer records management
Drug inventory control
Labeling accuracy
Drug safety
Pharmaceutical calculations
Stocking shelves
Processing payments
Interpreting and processing medication orders
Pharmacy law compliance
Medication labels
Medicare and medicaid process
Drug inventory management
Prescription interpretation
Verifying orders
Manual and automated medication dispensing
Receiving incoming supplies
Medication storage procedures
Regulatory compliance
Order verification
Secure storage of medications
Interpreting orders
FDA drug safety guidelines
Drug utilization review
Certification
First Aid CPR
Vaccination Certification
Timeline
Pharmacy Technician
Remedium Pharmacy
10.2024 - Current
Pharmacy Technician
CVS Pharmacy
07.2019 - 10.2024
Department Manager
McDonald's
04.2015 - 07.2019
High School Diploma - Academics
Haverhill High School