Bernadetta Dieudonne
Buffalo
Summary
Dynamic customer engagement professional with a proven track record at CLEAR, excelling in team collaboration and service recovery. Leveraging strong product knowledge and multitasking abilities, I consistently enhance customer satisfaction and streamline operations, fostering positive relationships and driving brand awareness in fast-paced environments.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Ambassador
Clear
Buffalo, NY
06.2026 - Current
- Greeted members and guests, delivering friendly airport support and clear guidance through security check-in.
- Verified identity and membership details using biometric enrollment and document validation procedures.
- Assisted travelers with lane flow, reducing delays and maintaining organized screening operations.
- Resolved membership, access, and enrollment issues with accurate, calm customer service.
- Coordinated closely with airport and security teams to support smooth checkpoint operations.
- Monitored security lane activity, identifying service disruptions and escalating concerns promptly.
- Educated travelers on CLEAR processes, app usage, and enrollment requirements for faster passage.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Served as organization ambassador at various charity events, promoting mission and values.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
- Created educational programs for local youth, providing valuable career and life skills.
- Elevated cultural exchange, initiating and managing multiple international art and education programs.
Hospitality Worker
Chic-Fil-A
Buffalo, NY
03.2024 - 02.2026
- Assisted customers with product selection, fitting room support, and friendly service.
- Processed sales transactions accurately using point-of-sale system and cash handling procedures.
- Organized merchandise by department, size, and price to maintain clear sales floor presentation.
- Restocked shelves and racks to support inventory availability and store readiness.
- Recovered sales floor by folding apparel, hanging items, and removing misplaced merchandise.
- Answered customer questions and resolved routine concerns with professionalism and product knowledge.
- Collaborated with team members to complete store tasks, prioritize workload, and ensure smooth operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Burlington
Buffalo, NY
2022 - 10.2023
- Assisted customers with product selection, fitting room support, and friendly service.
- Processed sales transactions accurately using point-of-sale system and cash handling procedures.
- Organized merchandise by department, size, and price to maintain clear sales floor presentation.
- Restocked shelves and racks to support inventory availability and store readiness.
- Recovered sales floor by folding apparel, hanging items, and removing misplaced merchandise.
- Answered customer questions and resolved routine concerns with professionalism and product knowledge.
- Collaborated with team members to complete store tasks, prioritize workload, and ensure smooth operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Lafayette International High School
Buffalo, NY09.2023
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Customer service
- Multitasking Abilities
- Team development
- Teamwork
- Teamwork and collaboration
Languages
Swahili
Native or Bilingual
Timeline
Ambassador
Clear
06.2026 - Current
Hospitality Worker
Chic-Fil-A
03.2024 - 02.2026
Sales Associate
Burlington
2022 - 10.2023
High School Diploma -
Lafayette International High School