Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadette Cown-Tran

Houston,TX

Summary

Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability, and performance. Offering 2 years of IT experience.

Overview

6
6
years of professional experience

Work History

Technical Specialist

Apple
11.2022 - Current
  • Trained users on desktops, laptops and mobile devices.
  • Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
  • Troubleshot systems comprised of security alarms and Internet connectivity.
  • Recommended technology upgrades to improve client security.

Operations Specialist

Apple
09.2021 - 11.2022
  • Collected, arranged, and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Motivated and trained employees to maximize team productivity.
  • Assisted various departments with change by communicating new improvement plans and expectations.

Project Manager

Crypto Startup
04.2018 - 01.2020
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Education

Bachelor of Science - Computer And Information Sciences

University of Houston
Houston, TX

Skills

  • User Training Expertise
  • Helpdesk Administration
  • Technical Support Knowledge
  • Hardware and Software Installations
  • Systems Analysis

Timeline

Technical Specialist

Apple
11.2022 - Current

Operations Specialist

Apple
09.2021 - 11.2022

Project Manager

Crypto Startup
04.2018 - 01.2020

Bachelor of Science - Computer And Information Sciences

University of Houston
Bernadette Cown-Tran