Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability, and performance. Offering 2 years of IT experience.
Overview
6
6
years of professional experience
Work History
Technical Specialist
Apple
11.2022 - Current
Trained users on desktops, laptops and mobile devices.
Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
Troubleshot systems comprised of security alarms and Internet connectivity.
Recommended technology upgrades to improve client security.
Operations Specialist
Apple
09.2021 - 11.2022
Collected, arranged, and input information into database system.
Tracked and analyzed reports to determine needed improvements.
Motivated and trained employees to maximize team productivity.
Assisted various departments with change by communicating new improvement plans and expectations.
Project Manager
Crypto Startup
04.2018 - 01.2020
Planned, designed, and scheduled phases for large projects.
Monitored project performance to identify areas of improvement and make adjustments.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Achieved project deadlines by coordinating with contractors to manage performance.
Education
Bachelor of Science - Computer And Information Sciences
University of Houston
Houston, TX
Skills
User Training Expertise
Helpdesk Administration
Technical Support Knowledge
Hardware and Software Installations
Systems Analysis
Timeline
Technical Specialist
Apple
11.2022 - Current
Operations Specialist
Apple
09.2021 - 11.2022
Project Manager
Crypto Startup
04.2018 - 01.2020
Bachelor of Science - Computer And Information Sciences
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District