Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Gary Timm

Gary Timm

Waukesha,WI

Summary

Dynamic Technical Specialist with a proven track record at HireVue, excelling in troubleshooting and project management. Expertise in network administration and user training, coupled with exceptional communication skills, led to streamlined operations and reduced downtime. Committed to fostering collaboration and continuous improvement within teams, enhancing productivity and knowledge sharing.

Overview

8
8
years of professional experience

Work History

Technical Specialist

HireVue
04.2017 - Current
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Completed troubleshooting and diagnostics on company resources.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
  • Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
  • Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
  • Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
  • Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
  • Improved systems with addition of new features and infrastructure.
  • Authored best practices documentation for use in new personnel onboarding processes.
  • Developed technical requirement documentation for new software products.
  • Assessed business requirements to create focused solutions.

Education

Bachelor Of Information Technology - Computational Science

University of Milwaukee Wisconsin
Milwaukee, WI
05.2017

Skills

  • Telecommunications
  • Enterprise resource planning
  • User training expertise
  • Proficient in system
  • Software development
  • Network administration
  • IT infrastructure
  • Virtualization technologies
  • Content management systems
  • Technical support
  • Technical support background
  • Hardware and software updates
  • IT service management
  • Software testing
  • User training skills
  • Presentations and public speaking
  • Proficient in software
  • Technical consulting
  • Change management
  • Project planning
  • Analytics
  • Application support
  • API development
  • Data analysis
  • Test automation
  • Technical guidance
  • Process automation
  • Presentation development
  • Systems analysis
  • Network configuration
  • Helpdesk administration
  • HelpDesk support
  • User training
  • Technical solutions
  • Issue resolution/troubleshooting
  • Root-cause analysis
  • Quality control
  • Production support
  • Failure analysis
  • Software expertise
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Team collaboration
  • Application integration
  • Integration testing
  • Data transformation
  • Network protocols
  • Data mapping
  • Requirements gathering
  • Web services
  • Data modeling
  • Solution design
  • XML processing
  • JSON handling
  • Continuous integration

Timeline

Technical Specialist

HireVue
04.2017 - Current

Bachelor Of Information Technology - Computational Science

University of Milwaukee Wisconsin

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Gary Timm