Bernadette Farr
Manhattan,KS
Summary
Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
11
11
years of professional experience
Work History
Personal Assistant
David Gemoll
10.2023 - Current
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
Customer Service Representative
Sitel
01.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Bar Manager
The Pour Pub
06.2020 - 01.2022
- Engaged with dissatisfied customers, sought resolutions, and addressed issues with staff
- Met with beverage sales personnel to identify new and popular product offerings
- Prepared bartender, barback, and cocktail server schedules and cross-trained staff to meet business demands
- Determined the slowest days of the week and offered promotions and activities such as karaoke to encourage participation by patrons, boosting daily receipts.
Co-Owner
Long's Painting and Home Repair
07.2013 - 03.2020
- Met with prospective clients to present company offerings, discuss products, and showcase service solutions
- Applied protective coverings such as masking tape to prevent damage during painting and staining processes
- Mixed custom paint colors according to client wishes, matching existing applications and requested shades
- Used caulking guns, caulk, and putty knives to fill cracks, holes, and joints
- Applied textured and faux finishes to wall surfaces, mimicking other materials according to client guidelines
- Operated motorized and pneumatic paint sprayers to apply liquid pigments and spray-on finishes.
Education
GED -
General
Iola, ksSkills
- Bar promotional planning
- Vendor management
- Customer relationship building
- ServSafe compliance
- Staff scheduling
- Customer service
- Quality control
- Employee supervision
- Sales promotion
- Hiring and training
- Control inventory costs
- Inventory management
- Staff supervision
- Client Relations
- Personal Correspondence
- Schedule Management
- Flexible Schedule
- Professional and Mature
- Errands
- Time Management
- Scheduling
Timeline
Personal Assistant
David Gemoll
10.2023 - Current
Customer Service Representative
Sitel
01.2021 - 10.2023
Bar Manager
The Pour Pub
06.2020 - 01.2022
Co-Owner
Long's Painting and Home Repair
07.2013 - 03.2020
GED -
General
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