Job Search Status
Open to workDesired start date: Immediately
Open To Work
Bernadette Ford
Driver
Lancaster,TX
Work Preference
Summary
Results-driven marketing leader with extensive experience in business planning and effective client education. Recognized for mentoring new agents and creating innovative campaigns that enhance client satisfaction and drive sales growth.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Sr Marketing Director
World Financial Group
Dallas, TX
10.2012 - Current
- led training for new agents on industry best practices and company policies, fostering knowledge and compliance.
- educated clients on life insurance products, helping them understand benefits and coverage options.
- leveraged educational technology tools to create engaging interactive learning sessions.
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
- Attended professional development workshops and seminars to stay abreast of new trends in education.
Mechanic Parts Driver
D&D Fleet Services
Anna, TX
09.2002 - 07.2026
- Researched parts availability from vendors to ensure timely completion of repairs.
- Estimated labor costs for repair projects to inform customer decisions before work began.
- Consulted with customers regarding service options available based upon their needs.
- Completed required paperwork and delivered to customer.
- Delivered parts to customers, ensuring repairs were completed on schedule. to customers in a timely manner.
- Delivered parts to various locations following safe driving practices.
Home Care Provider
Home Instead Senior Care Home
Plano, TX
04.2022 - 01.2024
- Assisted clients with daily living activities and personal care needs.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained clean and safe living environments for clients in their homes.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Coordinated transportation for medical appointments and social outings.
- Documented client progress and reported changes to healthcare professionals.
Sr Credit Consultant
National Credit Solutions
McKinney, TX
10.2009 - 01.2024
- Developed customized credit improvement plans based on client needs.
- Analyzed client credit reports to identify improvements and recommend solutions.
- Provided credit advice and support to customers in a timely manner.
- Responded to client inquiries regarding credit-related issues. about factors affecting credit and recommended suggestions to improve credit scores.
- Mentored junior consultants on credit analysis and customer service skills.
- Ensured that all client communications were handled in accordance with applicable laws governing consumer protection.
Credit Supervisor
Experian Credit Reporting Agency
Allen, TX
01.1997 - 10.2009
- Ensured compliance with credit regulations and industry standards.
- Developed and implemented training programs for credit personnel to ensure compliance with policies and procedures.
- Trained and mentored junior staff on credit evaluation techniques.
- Facilitated process improvements to streamline credit assessment workflows.
- Prepared monthly departmental reports summarizing account activity, delinquency trends, and risk assessment results.
Education
Some College (No Degree) - Business Administration
University of Phoenix
Plano, TXSkills
- Campaign execution
- Marketing strategy
- Strategic planning
- Training development
- Sales expertise
- Analytical thinking
- Written communication
- Customer relationship management
- Client education
- Team leadership
Certification
- LIFE HEALTH & ACCIDENT INSURANCE - TX, LA, MI, NV
Accomplishments
- Top Recruiter Award - 2013, 2014, 2015
- Top Financial Educator - 2017, 2019, 2024
Timeline
Home Care Provider
Home Instead Senior Care Home
04.2022 - 01.2024
Sr Marketing Director
World Financial Group
10.2012 - Current
Sr Credit Consultant
National Credit Solutions
10.2009 - 01.2024
Mechanic Parts Driver
D&D Fleet Services
09.2002 - 07.2026
Credit Supervisor
Experian Credit Reporting Agency
01.1997 - 10.2009
Some College (No Degree) - Business Administration
University of Phoenix