Bernadette Gonzalez

Kirkland's Home Store

Modesto,CA

years of professional experience

Seasoned Store Manager specializing in management of retail locations. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Expertise in inventory management, customer service, staff training, and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance. Passionate and motivated, with a drive for excellence. Able to learn new tasks quickly, proficient in growing key customer relationships with a friendly, professional demeanor at all times.

Work History

Store Manager

7 Months

Kirkland's Home Store | 10.2025 - 05.2026

Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.

Store Manager

1 Year 6 Months

Jo-Ann Fabric and Craft Stores | 11.2023 - 05.2025

Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Improved inventory accuracy, ensuring that stock levels closely matched records through regular audits.
Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions

Store Manager

4 Months

Jo-Ann Fabric and Craft Stores | 07.2023 - 11.2023

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated merchandise and displays to feature new products and promotions.
Trained and mentored new employees on customer service standards and product knowledge.
Fostered positive customer relationships, enhancing overall shopping experience and retention rates.
Managed inventory control, cash control, and store opening and closing procedures.

Key Holder Manager

2 Months

Jo-Ann Fabric and Craft Stores | 05.2023 - 07.2023

Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees' shifts.
Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
Adapted store layout according to changing seasons or promotional events.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Picked and packed order items.

Assistant Manager

2 Years 6 Months

Jo-Ann Fabric and Craft Stores | 06.2020 - 12.2022

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Collaborated with team members to ensure timely completion of orders during peak demand periods.
Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Assisted in managing inventory levels, performing routine cycle counts, and reconciling discrepancies as needed.

Acting Store Manager/Assistant Manager

1 Year

Jo-Ann Fabric and Craft Stores | 06.2019 - 06.2020

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Store Manager

16 Years 10 Months

Jo-Ann Fabric and Craft Stores | 08.2002 - 06.2019

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Assign employees to specific duties.
Receive, open, unpack, and stock merchandise to sales floor.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

- Biology

Sul Ross State University | Alpine, TX

Skills

Customer service

Time management

Communication skills

Leadership

Sales & marketing

Administration & management

Judgement & decision making

Multitasking and organization

Timeline