Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Bernadette Jarman

Arlington

Summary

Dynamic and skilled barista and baker with over 4 years of extensive experience in customer service, event planning, and food and beverage service. Proven track record of managing responsibilities in fast-paced environments, and excelling in roles requiring attention to detail, creativity, communication, and leadership. Adept at fostering positive customer relationships and delivering exceptional service. Competent, reliable, consistent, and knowledgeable about many aspects of coffee.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Lead / Barista

Pax & Beneficia Coffee
Plano
12.2023 - Current
  • Enhanced customer experience by providing knowledge and enthusiasm about coffee in general, and coffee products.
  • Preparing and serving a variety of coffee drinks, as well as sandwiches, toasts, and pastries.
  • Responsible for managing opening, mid, and closing shifts.
  • Expertly operate and maintain a manual-use espresso machine, and efficiently tune espresso beans for optimal flavor.
  • Creatively design and update pour-over/drip information chalkboards.
  • I worked at both the Plano and Grapevine locations as needed, but I requested to work full-time at the Plano location only, starting in April 2023. Due to moving to Arlington in May 2025, I decided to stay with the company and transfer to the Downtown Fort Worth location while keeping my Shift Lead position.
  • I participated in cupping events with the roaster and helped broaden my palate.
  • Helped with tasks such as inventory, event planning, communication with other staff members, and handling any issues as needed.
  • Skilled and experienced at creating multiple latte art designs in mugs and to-go cups.

Lead Barista / Assistant Manager

The Milk Road
Jacksonville
01.2022 - 10.2023
  • Hired as barista/baker and promoted to lead barista and assistant manager in recognition of exceptional performance and inspiring change in keeping customers entertained with offering new specialty drinks and pastries.
  • Responsible for managing opening and closing shifts, handling cash tills, and maintaining keyholder duties.
  • Proactively engaged in resolving issues before they arise.
  • Expertly operate and maintain a manual-use espresso machine, ensuring high-quality coffee.
  • Develop and tune espresso beans for optimal flavor.
  • Creatively design and update monthly specials and employee/customer recognition boards.
  • Prepare homemade syrups, sauces, and pastries, including specialty brioche dough for waffles.
  • Cross-trained as a barista and baker, frequently alternating roles based on operational needs.

Customer Service Representative

The Accidental Artist
Jacksonville
08.2019 - 05.2020
  • Managed studio opening/closing procedures, handled finances, and assisted in event planning.
  • Maintained a strong social media presence and provided excellent customer service.
  • Conducted inventory management, kiln operations, and developed COVID-19 protocols.

Barista

Southern Harvest Soul Food
Jacksonville
02.2019 - 04.2019
  • Ensured high-quality customer service and maintained a clean and organized workstation.
  • Responsible for food and drink preparation, inventory management, and maintaining workplace standards.

Mixologist / Shift Lead

Menchie's Frozen Yogurt
Riverview
03.2018 - 09.2018
  • Provided exceptional customer service and managed POS operations.
  • Promoted to shift lead, overseeing money handling, inventory, and machine maintenance.
  • Played a key role in employee training and event hosting.

Education

High School Diploma -

Riverview High School
Riverview, FL
05.2017

Skills

  • Barista and Coffee Expertise
  • Baking and Food Preparation
  • Event Planning and Execution
  • POS Systems and Cash Handling
  • Customer Service Excellence
  • Social Media Management
  • Inventory and Stock Management
  • Upselling and Sales Techniques
  • Team Leadership and Training

Affiliations

  • Gaining more knowledge about the expansive world of craft coffee
  • Lifelong lover and collector of music. I have been attending concerts for years, especially those in the rock, indie, and metal genres & sub genres.
  • Always had a passion for activism and kindness.
  • Artistically driven, especially with ceramics, painting, jewelry making and music journaling.
  • Huge lover of the outdoors and exploring nature.

Certification

  • ServSafe certified ensuring compliance with health and safety regulations in food/beverage handling.

Timeline

Shift Lead / Barista

Pax & Beneficia Coffee
12.2023 - Current

Lead Barista / Assistant Manager

The Milk Road
01.2022 - 10.2023

Customer Service Representative

The Accidental Artist
08.2019 - 05.2020

Barista

Southern Harvest Soul Food
02.2019 - 04.2019

Mixologist / Shift Lead

Menchie's Frozen Yogurt
03.2018 - 09.2018

High School Diploma -

Riverview High School

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