Bernadette Lucius

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Managed $30M store with 300 employees, overseeing full store operations and customer experience.
• Exceeded corporate goals by developing staff and implementing operational improvements.
• Controlled payroll and staffing budgets to ensure labor efficiency.
• Recognized as Store Manager of the Year in 2020 for outstanding performance.
• Championed culture and values to deliver world-class shopping experience.

• Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
• Arranged merchandise in alignment with store planogram.
• Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
• Assembled quarter and full-size point of purchase promotional displays.

• Boosted sales performance by effectively managing merchandise assortments and inventory levels.
• Motivated and mentored merchandise team to achieve high performance and job satisfaction.
• Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
• Monitored inventory levels and made necessary adjustments to maximize sales and profits.