BERNADETTE MIRANDA
126 EAST MARKET STREET DALY CITY,CA
Summary
Dedicated professional with strong customer service and communication skills. Experienced in identifying customer needs and providing effective solutions. Committed to enhancing customer satisfaction and supporting team collaboration.
Overview
16
16
years of professional experience
Work History
Provider
IHSS In Home Support Services
Daly City, California
2025.07 - Current
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Secretarial Assistant
MUNICIPALITY OF CALASIAO
CALASIAO, PANGASINAN, PHILIPPINES
2010.02 - 2015.01
- Managed scheduling and appointments for municipal officials and departments.
- Prepared official correspondence and documents for public communication.
- Assisted in organizing community events and municipal meetings.
- Maintained filing systems for confidential municipal records and documents.
- Responded to public inquiries and provided information on municipal services.
- Received and routed incoming calls and correspondence to promote timely communication.
- Answered phones and routed calls to appropriate personnel.
- Coordinated office activities such as ordering supplies and equipment maintenance.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
Education
Bachelor of Science - Medical Technology
LYCEUM NORTHWESTERN UNIVERSITY
PHILIPPINESSkills
- Customer service
- Time management
- Document preparation
- Record keeping
- Effective communication
- Attention to detail
- Problem solving
- Interpersonal skills
- Adaptability
- Calm under pressure
- Relationship building
- First Aid/CPR
Timeline
Provider
IHSS In Home Support Services
2025.07 - Current
Secretarial Assistant
MUNICIPALITY OF CALASIAO
2010.02 - 2015.01
Bachelor of Science - Medical Technology
LYCEUM NORTHWESTERN UNIVERSITY