Bernadette Murphy
Winona,MN
Summary
Dynamic professional with extensive experience at BNSF, specializing in safety compliance and equipment operation. Proven expertise in problem-solving and data analysis, contributing to enhanced rider satisfaction as a Transit Operator. Recognized for successful fraud prevention strategies as a Fraud Specialist, demonstrating strong analytical skills and teamwork. Aiming to leverage diverse experience to drive operational excellence in future roles.
Overview
8
8
years of professional experience
Work History
Structures Department Employee
BNSF
La Crosse, WI
06.2022 - Current
- Utilize on-track equipment and machinery according to safety guidelines.
- Operate commercial vehicles safely on the road and while performing work duties.
- Maintain and update knowledge through continuing education and advanced training.
- Conduct professional exchanges using direct contact, electronic platforms, and radio technology.
Transit Operator
Metro Transit Authority
Minneapolis, MN
07.2021 - 06.2022
- Ensured safe operation of bus and train for efficient customer transit.
- Communicated effectively with the control center via two-way radio system.
- Enhanced rider experience by delivering precise details about fares, schedules and directions.
- Crafted comprehensive reports on bus incidents and platform safety concerns.
Fraud Specialist
Navy Federal Credit Union
Pensacola, FL
08.2020 - 07.2021
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Worked effectively in team environments to make the workplace more productive.
Remote Customer Service Representative
ShiftSmart
San Francisco, CA
06.2020 - 10.2020
- Conducted political surveys and customer support remotely.
- Upheld a professional demeanor and atmosphere while working from home.
- Applied available technology to address issues and inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Law Enforcement Officer
Florida Fish and Wildlife Conservation Commission
Havana, FL
01.2019 - 01.2020
- Made contact with citizens regarding license checks and violations.
- Investigated illegal or suspicious activities, performing direct follow-up and reporting findings to appropriate personnel.
- Built relationships with businesses related to fishing and hunting.
- Fostered personal and professional relationships with community members.
Corrections Officer
Escambia County Corrections
Pensacola, FL
01.2017 - 01.2019
- Employed de-escalation techniques, verbal commands and restraints to keep civilians, staff and inmates safe.
- Escorted inmates to various locations within and outside the institution.
- Participated in regular training sessions to stay up to date on departmental policies and procedures.
- Prepared detailed reports to document jail events, such as inmate behavior, visitors, and incidents.
Education
Law Enforcement -
Pat Thomas Law Enforcement Academy
Havana, FL06-2019
Corrections Officer - Criminal Justice
George Stone Criminal Justice Training Center
Pensacola, FL06-2017
Some College (No Degree) - Music Education
University of Minnesota
Minneapolis, MNSome College (No Degree) - Psychology
Winona State University
Winona, MNHigh School Diploma -
Hill-Murray
Maplewood, MNSkills
- Safety compliance
- Equipment operation
- Effective communication
- Team collaboration
- Time management
- Regulatory compliance
- Problem-solving
- Computer skills
Affiliations
- Yoga: I am a certified yoga instructor. I lead virtual sessions and practice often.
- Physical activity: I enjoy running, walking, and biking outdoors. I often explore the various areas we work in via bike.
- Community: I feel it is important to create and foster community. I accomplish this locally by participating in the community garden and hosting events. Virtually I lead and participate in book clubs, online recovery groups, and lead meditations.
References
References available upon request.
Timeline
Structures Department Employee
BNSF
06.2022 - Current
Transit Operator
Metro Transit Authority
07.2021 - 06.2022
Fraud Specialist
Navy Federal Credit Union
08.2020 - 07.2021
Remote Customer Service Representative
ShiftSmart
06.2020 - 10.2020
Law Enforcement Officer
Florida Fish and Wildlife Conservation Commission
01.2019 - 01.2020
Corrections Officer
Escambia County Corrections
01.2017 - 01.2019
Law Enforcement -
Pat Thomas Law Enforcement Academy
Corrections Officer - Criminal Justice
George Stone Criminal Justice Training Center
Some College (No Degree) - Music Education
University of Minnesota
Some College (No Degree) - Psychology
Winona State University
High School Diploma -
Hill-Murray
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