Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

BERNADETTE N. MUKWASA

Granby,CO

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Hospitality Management TraineeOperations ManagerFront Office ManagerSales & Marketing ManagerFront Office Manager

Work Type

Full TimeContract WorkSeasonal Work

Location Preference

On-SiteRemote
Location: Granby, CO
Open to relocation: Yes

Salary Range

0/hr - 1000/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Results-driven hospitality professional with 15+ years of leadership experience in hotel operations, guest services, front office management, hospitality accounting, sales and marketing, and team leadership. Currently completing an international Hospitality Management Trainee Program at YMCA of the Rockies – Snow Mountain Ranch, Colorado, USA (April 2025–September 2026), developing advanced expertise in guest registration, Agilysys PMS, income auditing, telecommunications, leadership, and cross-departmental operations. Recognized for exceptional guest service, operational excellence, staff development, and problem solving.

Overview

26
26
years of professional experience

Work History

Hospitality Management Trainee

YMCA of the Rockies
Colorado, USA
04.2025 - 09.2026
  • Managed guest registration, reservations, check-in/check-out, PBX communications, hospitality accounting, income audit, guest complaint resolution, leadership development, cross-functional coordination, and service quality improvement.

Operations Manager

Palmwood Lodge
01.2021 - 01.2024

Front Office Manager

The Quorum Hotel
01.2020 - 01.2021

Sales & Marketing Manager

Palmwood Lodge
01.2016 - 01.2020

Front Office Manager

Palmwood Lodge
01.2014 - 01.2016

Customer Care Agent

Tech Mahindra
01.2014 - 01.2014

Front Office Manager / Guest Relations / Night Auditor

Golden Bridge Hotel
01.2009 - 01.2013

Programs Instructor & Housekeeping Supervisor

YMCA of the Rockies
Colorado, USA
01.2004 - 01.2006

Credit Officer

Pride Zambia
01.2001 - 01.2004

Education

Bachelor of Arts - Hospitality Management

LIUTEBM University

Diploma - Business Management & Administration

Institute of Commercial Management

Skills

  • Hotel Operations
  • Front Office Management
  • Guest Services
  • Hospitality Accounting
  • Revenue Management
  • Team Leadership
  • Sales & Marketing
  • Guest Relations
  • Reservations
  • Night Audit
  • Training & Coaching
  • Microsoft Office
  • Agilysys PMS

Timeline

Hospitality Management Trainee

YMCA of the Rockies
04.2025 - 09.2026

Operations Manager

Palmwood Lodge
01.2021 - 01.2024

Front Office Manager

The Quorum Hotel
01.2020 - 01.2021

Sales & Marketing Manager

Palmwood Lodge
01.2016 - 01.2020

Front Office Manager

Palmwood Lodge
01.2014 - 01.2016

Customer Care Agent

Tech Mahindra
01.2014 - 01.2014

Front Office Manager / Guest Relations / Night Auditor

Golden Bridge Hotel
01.2009 - 01.2013

Programs Instructor & Housekeeping Supervisor

YMCA of the Rockies
01.2004 - 01.2006

Credit Officer

Pride Zambia
01.2001 - 01.2004

Diploma - Business Management & Administration

Institute of Commercial Management

Bachelor of Arts - Hospitality Management

LIUTEBM University
BERNADETTE N. MUKWASA