Bernadette Osorio
Gaithersburg,MD
Summary
Hardworking and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Senior Universal Banker
Sandy Spring Bank
07.2017 - Current
- Delivered exceptional customer service by consistently going above and beyond to address concerns or resolve issues, leading to increased client retention rates.
- Balanced teller drawers ATM cash and branch cash vault
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Exceeded sales goals in deposit on consistent basis.
- Cross-sold credit cards, loans and other bank products.
Administrative Officer
Luwell Realty Corp.
04.2002 - 12.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed incoming and outgoing correspondence, ensuring timely responses to clients and stakeholders.
- Maintained a well-organized filing system for easy document retrieval, improving overall office productivity.
- Facilitated effective communication between departments by acting as a liaison and promptly addressing inquiries.
- Managed inventory levels for office supplies, ensuring necessary items were always available without excess stockpiling costs.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelor of Science - Marketing
St. Paul College
Philippines04.1984
Skills
- Customer Service
- Attention to Detail
- Office Administration
- Supply Restocking
- Accounts Receivable and Payable
- Verbal and Written Communication
- Minute Taking
Timeline
Senior Universal Banker
Sandy Spring Bank
07.2017 - Current
Administrative Officer
Luwell Realty Corp.
04.2002 - 12.2010
Bachelor of Science - Marketing
St. Paul College
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