Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE HUNT

Whiting,Indiana

Summary

Accomplished banking professional dedicated to team and business success. Knowledgeable about training employees, optimizing procedures and de-escalating challenging situations with a calm and professional approach. Analytical and detail-oriented with a demonstrated record of accomplishment in meeting sales and service goals.

Overview

22
22
years of professional experience

Work History

Senior Universal Banker

Centier Bank
Merrillville, IN
01.2002 - Current
  • Train and mentor junior banking staff to maximize performance, efficiency, and compliance.
  • Strengthen client relationships with proactive communication and follow-up on account inquiries, issues, or concerns.
  • Establish rapport with new clients to increase satisfaction and loyalty.
  • Increase customer satisfaction by providing personalized banking solutions tailored to individual needs.
  • Assist customers with banking needs and inquiries.
  • Balance teller drawers and ATM cash.
  • Assiste branch managers in exceeding sales goals through cross-selling and upselling various financial products.
  • Conduct regular audits of teller transactions to maintain compliance with federal regulations and minimize instances of fraud or error.
  • Promote a positive work environment by recognizing employee accomplishments and addressing performance concerns in a constructive manner.
  • Balance branch cash vaults daily, maintaining accuracy and security of large sums of currency.
  • Processe wide variety of retail banking transactions for personal and commercial customers.
  • Deliver exceptional customer service by consistently going above and beyond to address concerns or resolve issues, leading to increased client retention rates.
  • Referre customers to other banking departments for specialized services.

Education

No Degree - Cosmetology

Don Roberts Beauty School
Valparaiso, IN
1992

High School Diploma -

Griffith High School
Griffith, IN
06.1985

Skills

  • Process Monitoring
  • Complex Information Interpretation
  • Risk management policies
  • Account Services
  • Payment Processing
  • Product and Service Sales
  • Reliable and Responsible
  • Analytical Thinking
  • Customer Service
  • Team member development
  • Balance Verification and Reconciliation
  • Compliance, banking laws, and regulations

Timeline

Senior Universal Banker

Centier Bank
01.2002 - Current

No Degree - Cosmetology

Don Roberts Beauty School

High School Diploma -

Griffith High School

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MICHELLE HUNT