MICHELLE HUNT
Whiting,Indiana
Summary
Accomplished banking professional dedicated to team and business success. Knowledgeable about training employees, optimizing procedures and de-escalating challenging situations with a calm and professional approach. Analytical and detail-oriented with a demonstrated record of accomplishment in meeting sales and service goals.
Overview
22
22
years of professional experience
Work History
Senior Universal Banker
Centier Bank
1500 119th St Whiting IN 46394
01.2002 - Current
- Train and mentor junior banking staff to maximize performance, efficiency, and compliance.
- Strengthen client relationships with proactive communication and follow-up on account inquiries, issues, or concerns.
- Establish rapport with new clients to increase satisfaction and loyalty.
- Increase customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Assist customers with banking needs and inquiries.
- Balance teller drawers and ATM cash.
- Assiste branch managers in exceeding sales goals through cross-selling and upselling various financial products.
- Conduct regular audits of teller transactions to maintain compliance with federal regulations and minimize instances of fraud or error.
- Promote a positive work environment by recognizing employee accomplishments and addressing performance concerns in a constructive manner.
- Balance branch cash vaults daily, maintaining accuracy and security of large sums of currency.
- Processe wide variety of retail banking transactions for personal and commercial customers.
- Deliver exceptional customer service by consistently going above and beyond to address concerns or resolve issues, leading to increased client retention rates.
- Referre customers to other banking departments for specialized services.
Education
No Degree - Cosmetology
Don Roberts Beauty School
Valparaiso, IN1992
High School Diploma -
Griffith High School
Griffith, IN06.1985
Skills
- Process Monitoring
- Complex Information Interpretation
- Risk management policies
- Account Services
- Payment Processing
- Product and Service Sales
- Reliable and Responsible
- Analytical Thinking
- Customer Service
- Team member development
- Balance Verification and Reconciliation
- Compliance, banking laws, and regulations
Timeline
Senior Universal Banker
Centier Bank
01.2002 - Current
No Degree - Cosmetology
Don Roberts Beauty School
High School Diploma -
Griffith High School