Krhesia Everhart
LOVELADY
Summary
Highly skilled Senior Universal Banker with diverse experience in retail banking, financial services and client relationship management. Strong abilities include providing first-rate customer service, risk assessment, loan processing and managing operational procedures to ensure compliance. Previous roles have seen significant improvement in customer satisfaction rates and growth in client base due to keen understanding of financial products and services.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Senior Universal Banker
Sunflower Bank
Crockett
07.2020 - Current
- Processed transactions accurately and efficiently for all banking services.
- Educated clients on bank products and services to enhance their experience.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to streamline operational workflows and procedures.
- Maintained compliance with banking regulations and internal policies consistently.
- Trained new staff on systems, processes, and customer service best practices.
- Promoted a positive banking environment through exceptional client interactions.
- Resolved customer complaints efficiently and professionally.
- Monitored daily cash flow levels at the branch location.
- Participated in community outreach events aimed at educating people about personal finance topics.
- Tracked performance metrics such as number of accounts opened per month or rate of return on investments.
- Provided exceptional customer service to a diverse range of clients, including those with complex financial needs.
- Identified potential fraud or suspicious activity and reported it appropriately.
- Processed deposits and withdrawals in a timely manner while adhering to banking regulations.
- Conducted marketing activities to attract new business opportunities.
- Developed relationships with customers by providing personalized advice on their finances.
- Assisted customers with loan applications and other financial services, such as setting up bank accounts, transferring funds, and opening certificates of deposit.
- Reviewed existing accounts regularly for accuracy and completeness.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Achieved or exceeded personal sales goals on consistent basis.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Prepared official checks for customer and internal bank needs.
Relationship Banker II
SouthSide Bank
Longview
11.2018 - 07.2020
- Built strong customer relationships through personalized banking services.
- Assisted clients with account inquiries and transaction processing.
- Educated customers on financial products and services offered by the bank.
- Resolved customer issues efficiently, ensuring satisfaction and retention.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Modified, opened and closed customer accounts.
- Prepared loan documents for review and approval by bank management.
- Complied with security procedures and protocols when opening and closing bank vault.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Participated in training and mentoring of new associates, assisting with onboarding .
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Utilized CRM tools to track client interactions, preferences, and feedback to improve service delivery.
Administrative Assistant
Viking Coil Tubing
Odessa
08.2016 - 10.2018
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Prepared documents, reports, and presentations for internal communication.
- Responded to inquiries via phone and email with professionalism and clarity.
- Supported team members by providing administrative assistance as needed.
- Maintained office supplies inventory and ordered replacements as necessary.
- Handled data entry tasks using various software tools for record keeping.
- Collaborated with departments to ensure smooth workflow and communication.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
Education
Associate of Science - Chemical Engineering
University of Texas At Tyler
Tyler, TX 08.2018 - 05.2020
Skills
- Transaction processing
- Customer education
- Compliance management
- Cash flow monitoring
- Loan support
- Customer relationship management
- Performance tracking
- Community outreach
- Data entry accuracy
- Team collaboration
- Problem solving
- Effective communication
- Staff training
- Client retention
- Marketing strategies
- Financial software
- Goal oriented
- Loan processing
- Cross-selling products
- Self motivated
- Financial planning
- Banking operations
- Money auditing
Timeline
Senior Universal Banker
Sunflower Bank
07.2020 - Current
Relationship Banker II
SouthSide Bank
11.2018 - 07.2020
Associate of Science - Chemical Engineering
University of Texas At Tyler
08.2018 - 05.2020
Administrative Assistant
Viking Coil Tubing
08.2016 - 10.2018