Kristi Goodwin

Supervised and trained teller staff, achieving sales targets and improving overall team performance.

Monitored cash drawers, balanced vaults, and managed ATM cash replenishment efficiently.

• Resolved complex client transactions and escalated complaints to maintain high customer satisfaction levels.
• Promoted bank products through targeted initiatives that improved customer engagement.
• Opened and closed accounts following established procedures.
• Balanced vault daily to ensure accurate cash flow management. daily to ensure accurate financial reporting.
• Trained new employees on front-end operations and transaction processing.

• Documented chiropractic charts and initial assessments for first-time massage patients, ensuring accurate patient records. I obtained all vitals and information from all new chiropractic patients. Collaborated with doctor to review patient charts prior to appointments, facilitating informed adjustments and therapies. I assisted the doctor with adjustments and therapies. Adhered to all HIPAA guidelines and laws. Maintained accurate electronic documentation of patient charts while upholding professionalism and compassion towards patients and staff.
• Assisted in patient intake and maintained accurate medical records.
• Scheduled chiropractic appointments and follow-up visits for patients.
• Educated patients on treatment plans and proper exercise techniques.

• Checked patients in and out, collected payments, obtained vitals, assisted doctor with exams and procedures, performed therapies, and taught home exercises to enhance patient care. Going to out of state mandatory seminar meetings for chiropractic care. Filed charts and adhered to HIPAA laws and guidelines. Completed assigned tasks from doctor, ensuring compassionate support for patients.
• Coordinated patient intake processes, including health history and insurance verification.
• Assisted patients with scheduling appointments and managing their treatment plans.
• Maintained patient records and ensured accuracy of documentation in the system.

• Engaged with customers on sales floor to facilitate product selection and drive sales
• Delivered exceptional customer service to enhance shopping experience
• Coordinated fittings and appointments for bridal parties to ensure timely and satisfactory service
• Fitting tuxedos
• Ordering merchandise
• Answering phone
• Store manager

• Opened and closed the bank, verifying incoming and outgoing cash. Opened and closed the vault while practicing dual control, processed deposits, verified endorsements and issued receipts. Cashed checks, processed night deposit bags, issued cashier and travelers checks, processed loan payments, ran work through Proof and balanced at the end of the day. Escorted customers to safety deposit boxes, cross-sold products based on customer needs, and referred them to customer service for follow-up. I always made a concentrated effort to help solve any customer problems. Assisted in balancing ATMs and replenished cash weekly to ensure optimal cash availability. Trained new bank tellers and provided support for customer service calls as needed. Completed various tasks assigned by management.
• Managed and balanced cash drawers daily for accurate transactions to ensure balanced transactions daily.
• Executed customer transactions at City Savings Bank accurately and efficiently at City Savings Bank.
• Provided assistance to customers with banking inquiries with account inquiries and banking services.

• Managed daily operations to ensure compliance with company policies and procedures.
• My responsibilities were as follows, opening and closing the branch. Collected on accounts while utilizing strong customer service and problem-solving skills to enhance client satisfaction. Assisted branch manager in achieving monthly office goals through collaboration and support. I reviewed and investigated customers' inquiries and concerns in regard to their accounts. Maintained a clean and a professional appearance. Hired, trained, and developed staff to strengthen branch operations and improve team performance. Delivered bank bag to secure location after branch closure.
• Trained new employees on customer service standards and operational processes.
• Assisted in developing marketing strategies to enhance customer engagement and satisfaction.

• Opened and closed the bank, verifying incoming and outgoing cash. Opened and closed the vault while practicing dual control, processed deposits, verified endorsements and issued receipts. Processed customer checks accurately, processed night deposit bags, issued cashier and travelers checks, processed loan payments, ran work through Proof and balanced at the end of the day. Escorted customers to and from safety deposit boxes, cross-sold products based on customer needs, and referred them to customer service for follow-up. Proactively addressed customer issues to enhance satisfaction and resolve concerns. Assisted in balancing ATMs and replenished the cash weekly. Trained multiple new bank tellers and assisted with customer service calls as needed. Performed additional duties to support daily operations.
• Processed customer transactions efficiently and accurately daily.
• Maintained cash drawer integrity through regular audits and reconciliations.
• Assisted customers with account inquiries and provided product information.