Kaleb Chester
Lawrenceville,GA
Summary
Highly skilled Senior Universal Banker with diverse experience in retail banking, financial services and client relationship management. Strong abilities include providing first-rate customer service, risk assessment, loan processing and managing operational procedures to ensure compliance. Previous roles have seen significant improvement in customer satisfaction rates and growth in client base due to keen understanding of financial products and services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Universal Banker
First Horizon Bank
Atlanta, GA
03.2025 - Current
- Built strong client relationships through consultative conversations, recommending personalized banking solutions including deposit accounts, consumer loans, and referrals to mortgage, business, and investment services.
- Opened new accounts, processed loan applications, and performed teller transactions with accuracy and efficiency, ensuring a seamless client experience across all touchpoints.
- Proactively conducted outreach to existing and prospective clients, offering tailored financial guidance that supported both personal financial goals and branch growth targets.
- Maintained full compliance with First Horizon Banking policies, regulatory requirements, and audit standards while assisting with dual control vault responsibilities and operational risk procedures.
- Contributed to a high-performing team by sharing product knowledge, and supporting daily branch operations through cross-functional training and leadership support.
Universal Banker
Truist Bank
Lilburn, GA
06.2024 - 01.2025
- Delivered personalized financial solutions by assessing customer needs and recommending suitable banking products and services.
- Managed customer accounts, including opening account processing, loan applications, and handling account maintenance.
- Consistently met or exceeded sales targets, achieving 3 credit card approvals per week.
- Performed daily balancing of assigned teller drawer, ensuring accuracy of all transactions processed throughout the day.
Marketing Communications Specialist
Bowie State University
Bowie, MD
12.2021 - 12.2023
- Optimized performance through keyword research and content optimization techniques.
- Analyzed website traffic metrics to optimize user experience and maximize conversations.
- Developed and managed multi-channel marketing campaigns to increase revenue for all Bowie State sports teams.
- Developed compelling stories that resonated with customers across multiple channels.
- Conducted market research initiatives to identify target audiences and key insights.
Education
Master of Science - Communications
Valdosta State University
Valdosta, GA12-2025
Bachelor of Science - Communications
Bowie State University
Bowie, MD12-2023
Skills
- Customer Service Excellence
- Regulatory Compliance
- Relationship Building
- Cash Handling & Transaction Processing
- Sales
- Account Opening & Loan Processing
Certification
- NMLS #1002957
- ABA Universal Banker Certificate
- ABA Communication Skills
- ABA Customer Service Skills
- ABA Supervisor Certificate/ Team Leader
- ABA Management and Leadership
- ABA Consultative and Relationship Selling Skills
Accomplishments
- 2023 Bowie State Football Team Captain
- 100% Customer Satisfaction Rate at Truist Bank
- 1st Team All-CIAA Offensive Lineman
- #10 Ranked Center in NCAA for 2023 Football Season
References
References available upon request.
Timeline
Senior Universal Banker
First Horizon Bank
03.2025 - Current
Universal Banker
Truist Bank
06.2024 - 01.2025
Marketing Communications Specialist
Bowie State University
12.2021 - 12.2023
Master of Science - Communications
Valdosta State University
Bachelor of Science - Communications
Bowie State University