GERACI JACQUES
Gretna,USA
Summary
Universal banker with rapid advancement to senior universal banker, consistently exceeding performance expectations. Recognized for contributions as a prestigious asset within the organization. Proficient in leadership, strategic planning, and problem-solving, effectively assisting senior management in achieving ambitious targets. Expertise in cash handling, customer service, and fraud detection, ensuring operational efficiency and client trust. Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Universal Banker
Hancock Whitney Bank
New Orleans, LA
02.2024 - Current
- Assisted customers with loan applications and other financial services, such as setting up bank accounts, transferring funds, and opening certificates of deposit.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Processed deposits and withdrawals in a timely manner while adhering to banking regulations.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch bank.
- Achieved or exceeded personal sales goals on consistent basis.
Caregiver
Best Care Agency
New Orleans, LA
11.2023 - 07.2024
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Improved patient outlook and daily living through compassionate care.
- Provided emotional support to clients during difficult times.
Assistant Manager
First Consumer Financial
Metairie, LA
06.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Branch Manager
Ph Financial Services
Gretna, LA
08.2016 - 06.2023
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Engaged employees in business processes with positive motivational techniques
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
Assistant Manager
TJ Max
Gretna, LA
04.2013 - 06.2016
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed strategy to increase sales and drive profits
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Education
Diploma - Medical Billing And Coding Office Administration
Blue Cliff College
Alexandria, LA05-2025
Some College (No Degree) -
Delgado Community College
New Orleans, LAHigh School -
Helen Cox High School
Harvey, LA05.2013
Skills
- Staff training and development
- Medical coding expertise
- Customer service excellence
- Financial planning strategies
- Attention to detail
- Customer relationship management
- Conflict resolution skills
- Effective communication techniques
- Interpersonal skills
- Sales target achievement
- Data verification processes
- Customer loan processing
- Loan structuring
Certification
- NMLS
- MEDICAL BILLING AND CODING CERTIFIED
Timeline
Senior Universal Banker
Hancock Whitney Bank
02.2024 - Current
Caregiver
Best Care Agency
11.2023 - 07.2024
Assistant Manager
First Consumer Financial
06.2023 - 09.2023
Branch Manager
Ph Financial Services
08.2016 - 06.2023
Assistant Manager
TJ Max
04.2013 - 06.2016
Diploma - Medical Billing And Coding Office Administration
Blue Cliff College
Some College (No Degree) -
Delgado Community College
High School -
Helen Cox High School
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