Bernadette Platt
Gloversville
Summary
Residential Manager with 20 years of experience in the Health Care Field is seeking a position as a residential Manager with a company looking for someone with my experience, skills , and job knowledge.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Incident Investigator
The ARC Lexington
Gloversville
10.2024 - Current
Incident investigator
The ARC Lexington
Gloversville
10.2024 - Current
- Conducted thorough investigations into incidents and allegations within the organization.
- Collaborated with multidisciplinary teams to ensure comprehensive case assessments.
- Documented findings and prepared detailed reports for management review.
- Maintained accurate records of investigations and related documentation.
- Interviewed individuals to gather information and clarify facts related to cases.
- Ensured adherence to ethical standards during all investigative activities.
- Attended training sessions to stay current on new investigative trends and technologies.
- Collaborated with local law enforcement agencies on criminal investigations.
- Prepared detailed reports summarizing investigative activities and results.
- Organized and maintained files of all investigative activities.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Followed up on leads obtained through interviews or other sources.
Residential Manager
Lexington Center
Gloversville
09.2014 - 05.2024
- Supervising and training all staff
- Attending Individual Service Plan (ISP) meetings and running all staff meetings
- Assisting with medical appointments
- Serving as liaison to families, care providers and all other support staff for individuals living in the home
- Assisting in the development of individual habilitation plans and ensuring treatment plans are complete
- Providing assistance to staff and supervisor(s) with individuals' activities of daily living as needed
- Ensuring pertinent information is communicated to appropriate staff (clinicians, quality assurance, service coordination, etc)
- Supervised daily operations of residential facilities for individuals with disabilities.
- Coordinated staff schedules to ensure adequate coverage and support for residents.
- Managed resident intake processes to facilitate smooth transitions into housing.
- Trained and mentored new staff on best practices in residential care.
- Facilitated communication between families, staff, and service providers for residents' needs.
- Ensured compliance with health and safety regulations in all residential areas.
- Organized recreational activities to enhance residents' social engagement and well-being.
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
- Organized events such as community meetings or social activities to foster strong relationships among residents.
- Performed administrative tasks such as scheduling appointments or responding emails promptly.
- Assisted in the preparation of budgets for residential buildings; monitored expenditures against budget allocations.
- Maintained accurate records related to tenant leases and contracts; updated information into database system regularly.
- Developed and implemented policies and procedures to ensure compliance with local housing regulations.
- Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
CNA
The Fulton County Arc
Gloversville
07.2014 - 09.2014
- Providing great patient care.
- Answering patient calls and determining how best to help them.
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.
- Turning and repositioning bedridden patients.
- Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.
- Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities.
- Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.
- Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.
- Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine.
- Reminding patients to take medications and nutritional supplements.
- Noting observations of patient behavior, including complaints, or physical symptoms to nurses.
Teller
M & T Bank
Schenectady
07.2014 - 09.2014
- Serves customers by completing account transactions.
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Sells cashier's checks, traveler's checks, and series e bonds.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
- Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative.
- Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
- Reconciles loan coupons and other transactions.
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
CNA
River Ridge Living Center
08.2009 - 07.2014
- Turning or moving patients.
- Gathering medical supplies.
- Bathing patients.
- Grooming patients by brushing their hair, teeth, shaving them, etc.
- Feeding patients and documenting their food and liquid intake.
- Checking vital signs such as blood pressure and heart rate.
- Answering patient calls.
Patient Care Tech
St Marys Hospital
Amsterdam
09.2019 - 12.2000
- Aid with movement and placement of patients.
- Assist patients with tending to personal care and activities of daily living.
- Report findings or changes in physical, mental and emotional conditions to nursing staff. Document necessary records.
- Keep patient rooms clean, orderly, and maintain medical equipment.
Laundry Aide
Mt. Loretta Nursing Home
Amsterdam
- Gather and transport soiled laundry from all buildings to the laundry facility.
- Wash and dry laundry.
- Fold all clean laundry and distribute to residents.
- Keep accurate records of linens.
- Notify management of any issues with equipment.
Education
High School -
Bayonne High School
Amsterdam, NYSkills
- Incident investigation
- Report writing
- Case assessment
- Regulatory compliance
- Ethical standards
- Team collaboration
- Problem resolution
- Communication skills
- Time management
- Attention to detail
- Record keeping
- Data review
- Records handling
- Ethical and honest
Timeline
Incident Investigator
The ARC Lexington
10.2024 - Current
Incident investigator
The ARC Lexington
10.2024 - Current
Patient Care Tech
St Marys Hospital
09.2019 - 12.2000
Residential Manager
Lexington Center
09.2014 - 05.2024
CNA
The Fulton County Arc
07.2014 - 09.2014
Teller
M & T Bank
07.2014 - 09.2014
CNA
River Ridge Living Center
08.2009 - 07.2014
Laundry Aide
Mt. Loretta Nursing Home
High School -
Bayonne High School