Danielle Henry
Gloversville,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Incident Investigator
Lexington ARC
Johnstown, NY
01.2023 - Current
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Identified trends in criminal activities, allowing for proactive measures to be taken against future threats.
- Carefully documented statements, observations, and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Conducted interviews with witnesses and clients.
- Collaborated with federal agencies on investigations.
- Interviewed and interrogated suspects.
- Conducted impartial investigations into complaints by employees.
Residential Manager
Lexington ARC
Fort Johnson, NY
07.2016 - 01.2023
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Increased resident participation in activities by creating diverse programming tailored to individual interests and abilities.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Collaborated with interdisciplinary teams to develop comprehensive strategies for meeting each resident''s unique needs.
- Streamlined administrative processes, improving efficiency within the facility without compromising on quality of care or service delivery.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
- Reported and documented maintenance requests and scheduled appropriate services.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Direct Support Coordinator
Lexington ARC
Gloversville, NY
06.2009 - 07.2018
- Enhanced client independence by implementing personalized support plans and coordinating necessary services.
- Improved overall quality of care for clients by regularly reviewing and updating individualized service plans.
- Streamlined communication between interdisciplinary team members, ensuring consistent support for clients with complex needs.
- Facilitated community integration for individuals with disabilities, organizing outings and activities tailored to their interests and abilities.
- Increased client satisfaction by providing compassionate assistance with daily living tasks such as personal hygiene, meal preparation, and medication administration.
- Collaborated with healthcare professionals to develop comprehensive care plans addressing clients'' physical, emotional, and social wellbeing.
- Reduced incidents of challenging behaviors through the implementation of positive behavior support strategies and ongoing staff training.
- Promoted a safe and comfortable living environment by maintaining clean facilities and conducting regular safety inspections.
- Supported clients in achieving personal goals by providing guidance, encouragement, and practical assistance as needed.
- Maintained accurate client records, ensuring timely documentation of progress notes, incident reports, and other relevant information.
- Contributed to program development by identifying unmet client needs and proposing innovative solutions within budget constraints.
- Built strong relationships with family members and guardians to foster open communication regarding client progress and concerns.
- Organized staff schedules to ensure adequate coverage while minimizing overtime costs for efficient resource management.
- Conducted regular performance evaluations for direct support staff to promote professional growth opportunities within the organization.
- Led team meetings to discuss best practices in direct support techniques while fostering an environment conducive to collaboration among colleagues.
- Assisted in the recruitment, hiring, and training of new direct support staff members, ensuring a seamless integration into the team dynamic.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support their independence and well-being.
- Administered medication as directed by a physician.
- Supervised daily activities and provided assistance to staff.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Johnstown High School
Johnstown, NYSkills
- Technology-Savvy
- Continuous Improvement
- Performance Management
- Staff Development
- Verbal and Written Communication
- Staff Management
- Schedule Preparation
Timeline
Incident Investigator
Lexington ARC
01.2023 - Current
Residential Manager
Lexington ARC
07.2016 - 01.2023
Direct Support Coordinator
Lexington ARC
06.2009 - 07.2018
High School Diploma -
Johnstown High School