Bernadette Sellers
Galena Park,TX
Summary
Accomplished Security Manager with a proven track record at GardaWorld Security Services, enhancing team performance and safety compliance. Expert in security protocols, incident reporting, and emergency response, I led initiatives that significantly reduced security incidents. Skilled in team management and training. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Manager
GardaWorld Security Services
07.2021 - Current
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Telecommunications Officer
City Of Galena Park Police Department
12.2021 - 10.2022
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Maintained up-to-date knowledge of emergency call procedures.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
Key Holder
Sherwin Williams
03.2019 - 07.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
Security Manager
Allied Universal Security Services
06.2012 - 05.2020
- Kept team compliant with security protocols and appearance standards.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
Education
No Degree - Cosmetology
San Jac College North
Houston, TX12.2001
No Degree - Clerk Typist
Hargest Vocational And Technical College
Houston, TX11.1984
Skills
- Report Writing
- Incident Reports
- Safety and security procedures
- Safety and security regulations
- Emergency Response
- Compliance Management
- Schedule oversight
- Security team management
- Training Management
- Corrective Actions
- File and Records Management
- Team Onboarding
Certification
- Maritime Security Awareness Certification – U.S Coast Guard Approved Providers.
- Remote Pilot, Department of Transportation* Federal Aviation Administration 2023, June
- Workplace Security Awareness - US Department of Homeland Security 2021, September
- Active Shooter - US Department of Homeland Security 2021, September
- Surveillance Awareness: What You Can Do - US Dept of Homeland Security 2021, September
- Protecting Critical Infrastructure Against Insider Threats, Theft and Diversion, US Dept of Homeland Security 2021, September
- NSI Training: Private Sector Security - US Dept of Homeland Security, 2021, September
- Certificate of Completion all training requirement of 33 CFR & 105.210 Facility Personnel with Security Duties - GardaWorld, 2022, March
- Maritime Cybersecurity Awareness - Moxie LMS Maritime, 2022, March
Timeline
Telecommunications Officer
City Of Galena Park Police Department
12.2021 - 10.2022
Security Manager
GardaWorld Security Services
07.2021 - Current
Key Holder
Sherwin Williams
03.2019 - 07.2021
Security Manager
Allied Universal Security Services
06.2012 - 05.2020
- Maritime Security Awareness Certification – U.S Coast Guard Approved Providers.
- Remote Pilot, Department of Transportation* Federal Aviation Administration 2023, June
- Workplace Security Awareness - US Department of Homeland Security 2021, September
- Active Shooter - US Department of Homeland Security 2021, September
- Surveillance Awareness: What You Can Do - US Dept of Homeland Security 2021, September
- Protecting Critical Infrastructure Against Insider Threats, Theft and Diversion, US Dept of Homeland Security 2021, September
- NSI Training: Private Sector Security - US Dept of Homeland Security, 2021, September
- Certificate of Completion all training requirement of 33 CFR & 105.210 Facility Personnel with Security Duties - GardaWorld, 2022, March
- Maritime Cybersecurity Awareness - Moxie LMS Maritime, 2022, March
No Degree - Cosmetology
San Jac College North
No Degree - Clerk Typist
Hargest Vocational And Technical College
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