Claude Junior Gay
Commack,NY
Summary
Bilingual security management professional familiar with standard security practices and operational requirements. Comfortable working in a variety of environments to provide personal, premise, and perimeter security. Highly skilled in armed security precautions and operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Manager
The Carlyle A Rosewood Hotel
09.2023 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Served as liaison with public officials, company negotiators, and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Kept team compliant with security protocols and appearance standards.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Investigated incidents and wrote reports.
- Supervised team of 13 security personnel during shift.
House Officer
The Carlyle A Rosewood Hotel
04.2018 - 08.2023
- Trained Hotel Staff on Fire Emergency, evacuation procedures, and relocation area.
- Regularly test Hotel Fire Panel
- Prepared reports of any security incidents
- Dealt with trespassers and assisted DOS in issuing Trespass warning
- Monitored security cameras
- Escort VIP guests to their car and back to their room during Met Gala
- Ensure safe environment for VIP guests during Tony Awards After Party held at Hotel
- Assisted French police during former President Nicolas visit to Hotel
- Responded to emergency calls relayed from dispatchers or Managers and communicated situation details to other House officers.
- Worked with FDNY inspectors and DOS in rectifying issues found during building inspection
- Managed over 40 guest calls per day
House Officer
The Waldorf Astoria
07.2016 - 04.2018
- Assist Guest: Lockout, Wake- up call, and In-room safe
- Dispatcher
- Tactfully Dealt with Security Matters in way that did not alarm guests
- Responded to reports of security issues from staff and guests
- Provided accounts of security Incidents to local authorities
- Patrol outside of hotel.
- Managed over 50 guest calls per day
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Demonstrated respect, friendliness and willingness to help wherever needed
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Excellent communication skills, both verbal and written
Shift Supervisor/ Fire Safety Director
The Millenium Hilton
07.2014 - 07.2017
- Conducted regular inspections to ensure compliance with fire code
- Performed periodic inspections of safety equipment
- Reviewed surveillance camera footage and noted any suspicious behavior
- Trained new members of fire brigade
- Respond to fire command in case of emergency
- Updated hotel security policies and emergency response procedures
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies
- Trained new employees and delegated daily tasks and responsibilities
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Enforced company policies and regulations with employees
Education
No Degree - Liberal Arts
Borough Of Manhattan Community College
New York, NY06.2026
NY ESL Certification - English As Second Language
Hunter College of The City University of New York
New York, NY06.2008
High School Diploma -
College Excelsior
Port Au Prince Haiti06.2006
Skills
- CCTV Experience
- Investigation Techniques
- Report Generation
- Report Writing
- Security Officer Development
- Safety and Security Procedures
- Training Management
- Employee Performance Evaluation
- Schedule Oversight
- Staff Monitoring
- Employee Relations
- Schedule Management
- CCTV Monitoring
Accomplishments
- Supervised a team of ten staff members.
- Employee of the Month numerous times at different properties
Certification
- CFR - Certified First Responder
- NYS Security License
- Life and Fire Safety Director License
- New York Fire Guard
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Security Manager
The Carlyle A Rosewood Hotel
09.2023 - Current
House Officer
The Carlyle A Rosewood Hotel
04.2018 - 08.2023
House Officer
The Waldorf Astoria
07.2016 - 04.2018
Shift Supervisor/ Fire Safety Director
The Millenium Hilton
07.2014 - 07.2017
No Degree - Liberal Arts
Borough Of Manhattan Community College
NY ESL Certification - English As Second Language
Hunter College of The City University of New York
High School Diploma -
College Excelsior
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