Bernadette Smalls
Zebulon,NC
Summary
Effective Rehab Nursing Manager offering excellent skills in customer service, telephone etiquette and issue response. Pursuing a similar position where focus and dedication are highly sought. Versatile Licensed Practical Nurse Supervisor with 3 years of experience acting as nursing leader, operational problem-solver and conflict manager. Well-versed in working with diverse patient conditions. Expertise in medication administration, accurate charting and diagnosis for both acute and chronic concerns. Coordinates employee schedules and workflow to promote high-quality patient care. Well-qualified LPN with good leadership, planning and administrative skills. Highly organized and proactive with a solid grasp of nursing standards and the needs of Seniors, and young Adult patients. Licensed in North Carolina Hardworking and responsible with exceptional communication skills and over 4 years of experience in nursing care. Background includes working as a charge nurse and managing more than 50 nursing staff in a busy Rehabilitation. Fluent in English.
Overview
13
13
years of professional experience
Work History
Capital Nursing and Rehabilitation
LPN Charge Nurse
Raleigh , NC
2015.05 - 2020.07
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Medication administered, IV therapy, wound care, Oxygen therapy, monitor Insulin. Monitor dialysis sites.
- Worked with LPN, RN and CNA to complete Assessment, ADLs and wound care daily treatments.
- Transported patients between rooms and appointments or testing locations.
- Maintained best-in-class standards for individualized care in -bed unit by continuously checking in with patients and families and quickly providing care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Handled 0 calls per day to address customer inquiries and concerns
- Oversaw daily operations to ensure high levels of productivity
- Eliminated downtime and maximized revenue by providing top project quality control
- Worked with MD,MDS, RN LPN , Family and CNA customers to understand needs and provide excellent service
- Worked with LPN customers to understand needs and provide excellent service
- Handled 50 calls per day to address customer inquiries and concerns
LPN Charge Nurse
Universal Fuquay Rehab
Fuquay-Varina , NC
2013.11 - 2015.07
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Assembled and used equipment such as catheters, tracheotomy tubes or oxygen suppliers to effectively manage patient care.
- Led and mentored newly licensed nurses and nursing students to develop professional expertise.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Conducted patient assessments to obtain patient health history, pain levels, allergies and vital signs.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
- Developed individual care plans to meet patient needs and achieve treatment goals.
- Updated patient medical records with services provided, health conditions and response to treatments using point click care.
- Led and mentored twenty-five newly licensed nurses and nursing students to develop professional expertise.
- Achieved successful unit leadership by providing quality nursing care to ten to twenty-five patients per day in Hundred and Twenty-bed unit.
LPN- Unit Manager
Henrico Health Rehab
Henrico , Virginia
2006.07 - 2012.08
- Scheduled staff and delegated work assignments.
- Helped to develop, improve and implement nursing policies and procedures.
- Recruited, interviewed and hired well-qualified nursing staff.
- Evaluated and improved team member performance through coaching and training.
- Maintained medication room in full compliance with government and facility requirements.
- Oversaw medication passes and all direct patient care.
- Motivated and supervised Multiple CNA, RN and LPN's in delivering quality patient care. Oxygen therapy, IV therapy, wound care, Medication administer, Monitor Dialysis site, LABs, Monitor Blood sugar checks and administer Insulin, Documentation and assist MD with caring out orders.
- Organized and facilitated 4 department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
LPN Certificate - LPN
Richmond School of Health And Technology - RSHT
Richimond, Virginia05.2005
Skills
- Decision Making
- Acute and Rehabilitative Care
- Electronic Recordkeeping
- Activities of Daily Living ADL Support
- Employee Performance Evaluations
- Process Implementation
- Employee Work Scheduling
- Employee Recruitment and Hiring
- Employee Training Program
- Output Monitoring and Reporting
- Observation Documentation
- Emotional and Social Support
Timeline
Capital Nursing and Rehabilitation
LPN Charge Nurse
2015.05 - 2020.07
LPN Charge Nurse
Universal Fuquay Rehab
2013.11 - 2015.07
LPN- Unit Manager
Henrico Health Rehab
2006.07 - 2012.08
LPN Certificate - LPN
Richmond School of Health And Technology - RSHT
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