Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bernadette Soto

Tucson,AZ

Summary

Dynamic Public Health Aide with proven expertise in data entry and customer service at Pima County Health Department. Recognized for exceptional problem-solving abilities and maintaining HIPAA compliance while enhancing client satisfaction. Adept at managing databases and fostering positive relationships with diverse populations, ensuring effective delivery of WIC program operations. Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Skilled in providing top-notch service in parking management and vehicle care. Possess practical experience in efficiently handling parking operations, including ticketing, space optimization, and customer assistance. Demonstrated ability to quickly adapt to new technologies and systems within parking facilities. Made significant improvements in traffic flow and customer satisfaction through effective communication and problem-solving skills. Attentive professional knowledgeable about lot security and dedicated to customer service. Handles different facets of lot operations with detail-oriented and professional approach. Accurate in managing money and documenting daily activities. Efficient professional with many years of experience. Successful at fast and accurate valet and ticket services with talent for maintaining clean and presentable parking area. Efficient Parking Lot Attendant known for high productivity and ability to complete tasks swiftly. Possess specialized skills in vehicle coordination, space optimization, and customer service that ensure smooth operation of parking facilities. Excel in communication, problem-solving, and time management, leveraging these soft skills to enhance customer satisfaction and operational efficiency. Efficient professional in vehicle management with proven ability to complete tasks swiftly and effectively. Possess specialized skills in parking space optimization, customer service, and cash handling procedures. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive interactions in fast-paced environments. Dependable professional brings background in parking lot operations. Learns new processes and always assists team members. Quickly and smoothly resolves conflicts to maintain lot reputation for excellence. Organized and conscientious Parking Attendant skilled in using lot space efficiently. Offering many years of experience handling money and providing customer service. Personable and reliable. Responsible Parking Lot Attendant with excellent math and customer service skills. A team-player with excellent work ethic. Offering a clean driving record and previous parking and traffic management experience. Dependable Parking Attendant with a clean driving record and excellent parking ability. Experienced in cash handling and register operations. Skilled in customer service and communication. Reliable Parking Lot Attendant with background in managing large parking facilities. Strengths include clear communication, thorough understanding of parking regulations, and ability to handle multiple tasks simultaneously. Previous roles involved efficiently directing traffic flow, maintaining clean and secure environment, and providing excellent customer service. Notable for improving overall efficiency and safety standards in previous work settings. Punctual Parking Lot Attendant with extensive knowledge of valet services and excellent spatial awareness. Dedicated to maintaining clean and professional parking area with talent for providing fantastic customer service. Demonstrated strengths in vehicle servicing and payment collection. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

32
32
years of professional experience

Work History

Public Health Aide

Pima County Health Department
Tucson, AZ
09.1993 - Current
  • Entered data into computer systems accurately and efficiently.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Performed data entry tasks to update customer accounts records.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Answered customer inquiries via phone and email.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered telephones, directed calls, and took messages.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated with customers and employees to answer questions or explain information.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Informed applicants of other agencies providing useful or related assistance.
  • Maintained positive working relationship with fellow staff and management.
  • Collaborated with other agencies to ensure effective delivery of services.
  • Performed clerical duties such as filing paperwork, copying documents, faxing forms.
  • Assisted customers with WIC eligibility requirements.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Provided WIC approved foods to participants in accordance with their individual nutrition needs.
  • Entered client information and files into databases for further review and tracking.
  • Processed applications for new WIC participants, including verifying eligibility.
  • Ensured compliance with federal and state laws and regulations pertaining to WIC program operations.
  • Attended trainings related to program updates, regulations, policies, procedures.
  • Issued checks or vouchers to clients for purchasing approved food items at authorized stores.
  • Informed customers about nutrition education programs and breastfeeding support services.
  • Resolved customer complaints in a timely manner while maintaining professional demeanor.
  • Verified the accuracy of all documents before submitting them to the state agency for approval.
  • Assisted in developing educational materials for clients on proper use of WIC benefits.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained confidentiality of sensitive client information according to HIPAA standards.
  • Responded to client inquiries and concerns and escalated complex problems to department supervisors.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Explained reasons behind application denials and recommended further action.
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Checked hemoglobin levels of individuals

Education

High School Diploma -

Tucson High Magnet School
400 N. 2nd Ave
05-1988

Skills

  • Data entry
  • Customer service
  • Database management
  • HIPAA compliance
  • WIC program operations
  • Document scanning

Accomplishments

I've worked 32 years with Pima County WIC Program, 20 years with the Tucson Convention Center. I started working when i was 14 years old. I've a lot of different experiences, different opportunities, working @ El Con Mall, different jobs with in Pima County. All jobs which i've enjoyed, loved. I love working with Customers, giving them Exceptional Service. These are my Great Accomplishments.

Timeline

Public Health Aide

Pima County Health Department
09.1993 - Current

High School Diploma -

Tucson High Magnet School
Bernadette Soto