Bernadette Waddell
Stone Mountain,GA
Summary
Dynamic professional with a proven track record in customer service and team collaboration at Walmart. Skilled in multitasking and effective time management, I excelled in enhancing customer experiences and resolving inquiries promptly. As a Security Site Supervisor, I ensured compliance and trained staff, demonstrating strong leadership and operational expertise.
Overview
18
18
years of professional experience
Work History
Host Associate
Walmart
04.2024 - Current
- Greeted and assisted customers, creating welcoming environment.
- Provided accurate information on products and services to enhance customer experience.
- Collaborated with team members to maintain store organization and cleanliness.
- Resolved customer inquiries promptly, ensuring satisfaction and retention.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Security Site Supervisor
Guardian Security Services
04.2007 - Current
- Supervised daily security operations, ensuring compliance with policies and procedures.
- Conducted regular site inspections to identify and mitigate potential security risks.
- Coordinated communication between security personnel and management for incident reporting.
- Trained new staff on security protocols, emergency response, and operational procedures.
Education
GED -
Bernadette Shaw
Hartford CTSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Accomplishments
As a employee with Guardian Security, I have accomplished going from a routine security officer to a site supervisor in the 19 year’s I’ve been working at Guardian Security now I oversee a site as site supervisor and Captain
Timeline
Host Associate
Walmart
04.2024 - Current
Security Site Supervisor
Guardian Security Services
04.2007 - Current
GED -
Bernadette Shaw