Rosalyn Parks

Host/Retail Sales Associate

Cracker Barrel

11.2023 - Current

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Monitored seating area and checked restrooms regularly to keep spotless.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Developed rapport with regular patrons to foster sense of community within establishment.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Opened and closed seating sections according to volume of guests.
Seated patrons based on guest preferences and seating availability.
Backed up servers by checking on tables and retrieving items for guests.
Completed daily side work and opening and closing duties without fail.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Provided patrons with estimated waiting times during peak service hours.
Delivered pick-up and curbside orders to guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Advised customers about special offerings and menu items to help drive sales.
Took initial drink orders and relayed information to wait or bar staff.
Maintained balanced cash drawer with correct money values and accurate documentation.