Retail Sales Associate/Host
Rainforest Cafe
09.2024 - 02.2025
- Greeted customers and helped with product questions, selections, locating items, purchases, and joining rewards programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Consistently exceeded monthly sales targets: top add-on seller and top seller of memberships.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, processed to-go orders, all while keeping scheduling demands, and kitchen output in time to avoid overbooking, and providing customers with accurate wait times.
