JULIA TANAKA HAMILTON
Walnut Creek,CA
Summary
Fashion-forward, customer-focused professional with 10+ years of experience supporting high-performing teams, managing client and customer relationships, coordinating operations, and creating polished brand experiences. Strong knowledge of contemporary fashion, styling, apparel, and retail trends, with hands-on experience sourcing, merchandising, pricing, and selling clothing and accessories across digital resale platforms. Known for exceptional communication, attention to detail, organization, and creating positive customer experiences in fast-paced environments. Passionate about fashion, visual presentation, and helping customers find products that reflect their individual style.
Overview
2
2
Languages
1
1
Certification
20
20
years of professional experience
Work History
Sales Associate / Livestream Host
Nox Jewels
Walnut Creek, CA
07.2025 - 08.2026
- Hosted live shopping sessions on Whatnot to showcase, style, and sell pre-owned luxury handbags, jewelry, and fashion accessories while creating an engaging, personalized customer experience.
- Presented a curated selection of authenticated luxury products while highlighting brand, condition, materials, design details, and key features.
- Engaged with live audiences in real time, answering product questions, providing styling recommendations, and building rapport to drive sales.
- Confidently communicated product value and pricing while guiding customers through purchasing decisions in a fast-paced livestream environment.
- Maintained a polished and professional on-camera presence while managing multiple customer interactions and product presentations simultaneously.
- Collaborated with operations team to optimize livestream merchandising, product presentation, audience engagement, and sales strategies.
- Drove sales through real-time customer engagement, product demonstrations, styling recommendations, and compelling calls to action.
- Responded to customer questions and comments in real time while building rapport and maintaining an energetic, polished, and professional on-camera presence.
- Developed extensive product knowledge across jewelry collections, materials, gemstones, metals, and current fashion and accessory trends to enhance customer interactions.
- Built strong product knowledge across jewelry collections, materials, gemstones, metals, and current fashion and accessory trends.
- Prepared products for livestream presentation and optimized displays, ensuring accurate product information to support effective merchandising and e-commerce operations.
- Collaborated with the operations team to create and implement livestream strategies that enhanced audience engagement and improved product presentation.
EA; Marketing Communications Director
Tricon Residential, INC.
San Francisco, CA
01.2021 - 06.2025
- Developed and implemented strategic marketing plans to enhance brand visibility and engagement.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Expanded client base by implementing targeted marketing strategies and building relationships within the real estate community.
- Promoted real estate services and generated leads through effective utilization of online marketing platforms.
- Monitored social media and online sources for industry trends.
- Deployed well-coordinated campaigns, events and public relations strategies to facilitate smooth and successful execution through organized educational workshops online.
- Organized Salesforce (CRM database) sales to enhance operational efficiencies, including system administration, user experience customization, and coworker training.
- Partnered with local business partners and referral networks to provide specialized financial planning support to diverse populations with unique needs.
- Cultivated and strengthened relationships with referral partners to educate their clients on 1031 exchange strategies/solutions.
- Evaluated compliance of potential updates with established company frameworks and strategic plans.
Salon Coordinator and Assistant Manager
Population Salon
San Franicsco, CA
01.2017 - 12.2020
- Coordinated daily salon operations to enhance customer service efficiency.
- Managed salon's master calendar for client appointments, employee schedules... Coordinated staff schedules, optimizing team productivity and minimizing labor costs.
- Greeted patrons upon arrival, maintaining client waiting area and ensuring prompt, courteous service to enhance customer satisfaction.
- Facilitated communication between stylists and clients for improved service; Provided exceptional support to stylists and clients alike during high-volume periods during holidays and special events.
- Facilitated communication between stylists and clients, providing support during high-volume periods such as holidays and special events.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Assisted clients with product selection; Controlled inventory by tracking expenses, purchases, and shelf stock.
- Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
- Trained new staff on salon protocols, fostering a collaborative team environment.
- Managed payroll processing accurately and efficiently for all salon personnel; Handled all payments and refunds, making sure that charges and correct tax were applied.
- Managed cash flow and business transactions, overseeing banking and accounting processes to ensure accurate financial operations.
Assistant to Director of Marketing
Seasons Coffee Roasters
Sacramento, CA
08.2016 - 12.2017
- Assisted Chief Operating Officer and Creative Director with daily operational functions to enhance workflow
- Coordinated with vendors to order and maintain inventory of office supplies, ensuring operational readiness
- Responded to incoming telephone inquiries from customers; pursued all website inquiries in specific territories to increase customer base
- Organized and scheduled meetings and conferences, including video calls, to streamline business operations
- Facilitated communication between Director of Marketing and clients on accounts and new business opportunities
- Managed budgets, allocated resources, and monitored ROI to drive cost-effective marketing initiatives.
- Generated leads and elevated sales performance by implementing targeted email marketing strategies.
- Leveraged customer insights to inform content creation that resonated with target demographics, driving engagement rates upwards.
General Manager/Visual Merchandiser
Brandy Melville
Santa Monica, CA
07.2013 - 08.2016
- Directed daily operations, ensuring alignment with brand standards and customer expectations.
- Designed visually appealing displays that enhanced customer engagement and shopping experience; implemented seasonal promotions and product launches effectively.
- Oversaw recruitment, selecting top talent aligned with company culture and values.
- Trained new hires on best practices for display standards and store layout optimization; led staff training programs to enhance product knowledge and customer service skills.
- Maximized efficiency by coaching personnel on management principles, industry practices, company procedures, and technology systems.
- Managed employee reviews, training, schedules, and payroll.
- Conducted regular inventory audits to ensure accurate stock levels and visual merchandising compliance.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Maintained store cleanliness and organization, ensuring a welcoming environment for shoppers.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Demonstrated knowledge of promotions and product features, providing informed recommendations to customers.
Senior Clinical Administrative Assistant
UC Davis Veterinary Medical Hospital- Small Animal
Davis, CA
10.2011 - 09.2015
- Acted as the first point of contact for patients, faculty, and staff.
- Scheduled appointments and registered patients while distributing and coding inpatient charts; updated client correspondence and scheduling database to ensure accurate patient records
- Entered detailed file information into the VMTH database and Excel worksheets to ensure accurate record-keeping.
- Rectified discrepancies in medical documentation to maintain compliance and enhance patient care quality
- Organized billing and invoice data, preparing accounts receivable to streamline financial processes
Sales Associate Supervisor
Hallmark
Benicia, CA
06.2006 - 07.2011
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Handled cash, credit, and electronic payments while balancing the cash drawer at shift end.
- Maintained clean and organized checkout area to ensure safety and efficiency.
- Trained new cashiers on register operations and customer service protocols.
- Identified and resolved customer issues promptly, fostering repeat business opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Worked a flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Mass Communication, Socio-Cultural Anthropology
UCLA
Los Angeles, CA08.2016
High School Diploma -
Benicia High School
Benicia, CA06.2011
Skills
- Livestream Production
- Customer Engagement
- Consultative Selling
- Product Knowledge: Apparel & Accessories
- Visual Merchandising
- Digital Commerce
- Inventory Management
- CRM tools
- Team Operations
- Time Management
- Teamwork and Collaboration
- Customer Service & Client Relations
Affiliations
Asian Real Estate Association of America
Certification
Salesforce.com Certified Administrator - March 2020 to Present
Pardot Certified Administrator - March 2020 to Present
Transaction Coordinator - July 2017 to Present
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Sales Associate / Livestream Host
Nox Jewels
07.2025 - 08.2026
EA; Marketing Communications Director
Tricon Residential, INC.
01.2021 - 06.2025
Salon Coordinator and Assistant Manager
Population Salon
01.2017 - 12.2020
Assistant to Director of Marketing
Seasons Coffee Roasters
08.2016 - 12.2017
General Manager/Visual Merchandiser
Brandy Melville
07.2013 - 08.2016
Senior Clinical Administrative Assistant
UC Davis Veterinary Medical Hospital- Small Animal
10.2011 - 09.2015
Sales Associate Supervisor
Hallmark
06.2006 - 07.2011
Bachelor of Arts - Mass Communication, Socio-Cultural Anthropology
UCLA
High School Diploma -
Benicia High School