Bernadette Walker
Direct Support Professional II
1330 Redondo Avenue #306 Long Beach,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Direct Support Professional II
Ambitions California
Long Beach, CA
06.2009 - Current
- Assisted four disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted with daily living activities, running errands and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported individuals to events and activities, medical appointments and shopping trips.
In-Home Caregiver
In Home Supportive Services
Hawthorne, CA
04.2005 - 08.2008
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Performed daily medicine administration to help clients address symptoms and enhance quality of life.
Customer Service Representative (logistics)
USC Distributions Services
Carson, CA
05.2004 - 09.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked and managed transfer paperwork such as packing lists.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
Education
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA06.1979
Skills
- Attentive to People
- Behavior Redirection
- Assisting with Daily Living Activities
- Personal Care Support
- Client Records Management
- First Aid / CPR
- Household Cleaning
- Meal Planning and Preparation
- Medication Distribution Assistances
- Microsoft Office / Windows Operations
- Data Entry and Maintenance
- Time Management
Certification
DSP I - Direct Support Professional I Certificate
DSP II - Direct Support Professional II Certificate
1st Aid/CPR Certification
CPI Non-Violent Crisis Intervention Certificate
Medication Assistance Training Certificate
Microsoft Office Certificate
Timeline
Direct Support Professional II
Ambitions California
06.2009 - Current
In-Home Caregiver
In Home Supportive Services
04.2005 - 08.2008
Customer Service Representative (logistics)
USC Distributions Services
05.2004 - 09.2007
High School Diploma -
Phineas Banning Senior High School
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