Bernadette Walsh
Clementon
Summary
Dynamic Director of Housekeeping Operations with a proven track record in enhancing operational efficiency and team performance. Expertise in safety compliance and customer satisfaction drives successful outcomes across multiple facilities.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Director of Housekeeping Operations
Aramark -Wharton School of Business
Philadelphia
06.2023 - Current
- Directed team to uphold rigorous safety and cleanliness standards, fostering a culture of accountability.
- Managed daily housekeeping operations across multiple facilities, ensuring high cleanliness and safety standards in fast-paced environments.
- Coordinated scheduling and staffing to enhance operational efficiency and ensure comprehensive coverage.
- Collaborated with departments to facilitate comprehensive facility maintenance initiatives.
Custodial Director
Aramark- Upenn Residence
Philadelphia
03.2021 - 06.2023
- Led custodial staff to ensure timely, efficient task completion across all areas, enhancing overall cleanliness.
- Conducted regular inspections to maintain high cleanliness standards throughout premises.
- Developed effective cleaning schedules for optimal coverage at all times.
- Trained staff on safe and effective use of cleaning equipment according to established procedures.
- Coordinated housekeeping operations through creation of schedules, shift reports, and documentation.
- Addressed customer complaints regarding custodial services with professionalism, improving client satisfaction.
Director of Operations - Housekeeping
Compass One Healthcare - Virtua Health System
Voorhees
08.2014 - 01.2020
- Developed and implemented operational strategies to maximize efficiency and reduce costs.
- Analyzed operational processes to identify areas for improvement and innovation.
- Collaborated with cross-functional teams to optimize resource allocation and workflow.
- Oversaw daily operations for healthcare facilities, ensuring compliance with regulations and operational efficiency.
- Led and guided subordinate managers and supervisors to enhance team effectiveness and operational performance.
- Trained and mentored staff on best practices and safety protocols.
- Developed and implemented training programs for new and existing staff, fostering skill development and adherence to best practices.
- Resolved customer service issues promptly, maintaining high customer satisfaction levels.
Director of Operations Housekeeping
Compass One Healthcare - Perelman Center, Penn Tow
Philadelphia
10.2012 - 08.2014
- Developed and implemented operational strategies that maximized efficiency and reduced costs.
- Oversaw daily operations for large staff across multiple departments, enhancing workflow and operational alignment.
- Provided leadership and guidance to subordinate managers and supervisors, enhancing team performance.
- Conducted performance reviews and provided constructive feedback, fostering professional growth and identifying key improvement areas.
- Designed training programs for new hires and existing staff, boosting skill sets.
- Maintained budgeting documents for precise expense tracking, supporting informed financial decision-making.
Director of Operations Housekeeping
Compass One Healthcare -Montgomery Hospital
Norristown
03.2009 - 10.2012
- Managed daily operations for large teams across multiple departments, ensuring cohesive functionality.
- Analyzed operational data to uncover process improvement opportunities.
- Facilitated staff training programs to elevate service delivery standards.
- Provided leadership and guidance to subordinate managers and supervisors.
- Resolved customer service issues promptly, resulting in sustained high customer satisfaction levels.
- Optimized patient care workflows through collaboration with clinical teams.
Education
GED -
Rowan College At Gloucester County
Sewell, NJ12-2003
Skills
- Operational optimization
- Quality control
- Safety compliance
- Team management
- Vendor management
- Team management
- Vendor management
Certification
- Crothall Training Manager 2004
Timeline
Director of Housekeeping Operations
Aramark -Wharton School of Business
06.2023 - Current
Custodial Director
Aramark- Upenn Residence
03.2021 - 06.2023
Director of Operations - Housekeeping
Compass One Healthcare - Virtua Health System
08.2014 - 01.2020
Director of Operations Housekeeping
Compass One Healthcare - Perelman Center, Penn Tow
10.2012 - 08.2014
Director of Operations Housekeeping
Compass One Healthcare -Montgomery Hospital
03.2009 - 10.2012
GED -
Rowan College At Gloucester County