Bernadette Zepeda
Gallup,NM
Summary
Proven leader in customer service and POS systems proficiency, I enhanced customer satisfaction and streamlined operations at Safeway. By fostering team productivity and implementing sales strategies, I significantly improved service efficiency. My expertise in staff training and relationship management has consistently elevated business performance.
Overview
6
6
years of professional experience
Work History
Assistant Front End Manager
Safeway
03.2022 - 03.2024
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
Lead Assistant Manager
Speedway Gas Station
06.2018 - 03.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Education
Diploma -
Gallup High School
Gallup, NM05.1997
Skills
- Customer Service
- POS systems proficiency
- Sales Strategy Implementation
- Staff Training and Development
- Cash handling expertise
- Cash Register Operation
- Price Verification
- Cash counting
- Relationship building and management
Timeline
Assistant Front End Manager
Safeway
03.2022 - 03.2024
Lead Assistant Manager
Speedway Gas Station
06.2018 - 03.2022
Diploma -
Gallup High School
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