Bernadine Lawrence
The Villages
Summary
Dynamic professional with a proven track record at Cleveland Browns/Armark, excelling in health standards compliance and customer service. Recognized for maintaining cleanliness and organization while effectively managing inventory. A proactive team player with strong multitasking abilities, consistently enhancing guest experiences and ensuring high-quality service during events.
Overview
26
26
years of professional experience
Work History
Suite Attendant
Cleveland Browns/ Armark
Cleveland
09.1999 - Current
- Reported malfunctioning equipment or unsafe conditions immediately upon discovery.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
- Performed general housekeeping duties such as sweeping floors, emptying trash cans.
- Participated in staff meetings to discuss improvements in cleaning processes and guest services.
- Assisted in setting up rooms for events or conferences as per stadium scheduling.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Maintained inventory of cleaning supplies and equipment, placing orders when necessary.
- Provided friendly and courteous service to all guests within the suite area.
- Replenished buffet items as needed during events to maintain freshness and quality of food items.
- Upheld security protocols, ensuring guest privacy and safety during room entry and cleaning.
- Performed opening duties such as turning on lights, setting out condiments. prior to an event start time.
- Polished silver accessories and metalwork fixtures and fittings.
- Inspected rooms post-cleaning to identify any missed areas or needed repairs, maintaining high-quality standards.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely services.
Host
Mcgradys Pub
The Villages
02.2022 - 01.2025
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered phones promptly to record and confirm reservations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Notified server after seating parties in section to facilitate prompt service.
- Provided excellent customer service by anticipating customer needs.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Spoke with patrons to drive satisfaction with food and service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided customers with accurate wait times and monitored waiting list.
Education
Graduate Certificate - Early Childhood Care
Columbiana County Career Center
Columbiana, OH06-1992
Associates Early Childhood Care And Education - Early Childhood Care
Nannies of Cleveland
Lakewood, Ohio05-1990
Skills
- Health standards compliance
- Cleaning procedures
- Inventory management
- Event setup
- Customer service
- Reservation management
- Training participation
- Problem solving
- Effective communication
- Attention to detail
- High energy level
- Proactive approach
- Maintaining cleanliness
- Time management proficiency
- Flexibility
- Strong multitasking
Timeline
Host
Mcgradys Pub
02.2022 - 01.2025
Suite Attendant
Cleveland Browns/ Armark
09.1999 - Current
Graduate Certificate - Early Childhood Care
Columbiana County Career Center
Associates Early Childhood Care And Education - Early Childhood Care
Nannies of Cleveland