Melissa Nava
Las Vegas,Nevada
Summary
Dynamic individual with a diverse background spanning Human Resources, Hospitality, Social Work, and Experiential Marketing. With a proven track record in each field, proficient at leveraging cross disciplinary skills to drive results and exceed expectations. Possessing excellent communication, interpersonal, and problem solving abilities, committed to delivering excellence and fostering positive outcomes across these industries. Seeking a unique opportunity where my diverse experiences can be utilized to make impactful contributions and drive success.
Overview
9
9
years of professional experience
Work History
Suite Attendant
Levy Restaurants-Allegiant Stadium
Las Vegas, Nevada
10.2021 - Current
- Deliver personalized, five-star guest services to patrons in the premium suites at Allegiant Stadium.
- Ensuring guests expectations are exceeded at every turn. Craft drinks to specifications, present food entrees, room set up and take down. Operate POS system.
- Maintain open communication with kitchen staff to accommodate any dietary restrictions or food allergies among guests.
- Navigate interactions with high profile guests and celebrities with grace, and understanding the paramount importance of confidentiality. Foster and environment where guests can relish entertainment in privacy and security.
Account Coordinator
Evolve Activation
Hermosa Beach (Remote), CA
05.2022 - 03.2024
- Supported the development and execution of experiential marketing campaigns, including event planning, logistics coordination, and on-site management.
- Assisted in the conceptualization and design of immersive brand experiences, interactive installations, and promotional activations.
- Managed project timelines, budgets, and resources to ensure timely and cost-effective delivery of experiential initiatives.
- Provided administrative support, including scheduling meetings, preparing presentations, and maintaining project documentation.
- Established and maintained strong relationships with clients, partners, and vendors to drive business growth and enhance the quality of deliverables.
- Sourced and recruited staff for experiential marketing events, ensuring alignment with client needs and brand values.
- Conducted comprehensive vetting of candidates, including resume screening, background checks, and reference verification, to ensure the quality and reliability of field staff.
- Oversaw all field staff movements, managing the entire lifecycle from onboarding to post-event duties, including training, scheduling, and performance evaluations
- Conducted post-event debriefs and performance evaluations to identify areas for improvement and implement corrective actions for future activations.
Human Resources Coordinator
Tix 4 Tonight
Las Vegas, Nevada
06.2015 - 03.2020
- Managed recruitment processes from job posting to onboarding, including sourcing candidates, conducting interviews, and facilitating new hire orientation.
- Assisted in the administration of HR programs and policies, including employee benefits, compensation, and performance management.
- Maintained accurate employee records and HR databases, ensuring compliance with legal requirements and company policies.
- Responded to employee inquiries and provided guidance on HR-related matters, including policies, procedures, and benefits enrollment.
- Assisted in the resolution of employee relations issues, conducting investigations and recommending appropriate courses of action.
- Maintained confidentiality of employee information and HR records in compliance with privacy regulations.
Education
Bachelor of Arts - Social Work
New Mexico State University
Las Cruces, NM05-2004
Skills
- Customer Service Orientation
- Attention to Detail
- Clear and Effective Communication
- Team Collaboration
- Quick Thinking and Problem Solving Abilities
- Adaptability and Flexibility
- Knowledge of Hospitality Standards
- Marketing Knowledge
Timeline
Account Coordinator
Evolve Activation
05.2022 - 03.2024
Suite Attendant
Levy Restaurants-Allegiant Stadium
10.2021 - Current
Human Resources Coordinator
Tix 4 Tonight
06.2015 - 03.2020
Bachelor of Arts - Social Work
New Mexico State University
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