Bernadine Quintana
Salt Lake City,Utah
Summary
Adept at multitasking and decision-making, I excelled in fast-paced environments at Olive and Cocoa, enhancing customer satisfaction through exceptional service and precise attention to detail. Skilled in both team collaboration and efficient call handling, I consistently contributed to improved operational efficiency and customer experience.
Overview
4
4
years of professional experience
Work History
Branding and Shipping
Olive and Cocoa
09.2024 - 12.2024
- I worked in a team environment branding crates with different logos using a laser machine.
- I also picked items for customers ordering from a mail catalog, and I also packed and shipped the ordered items and floral arrangements.
Cashier
Luckys Grocery Store
08.2022 - 08.2024
- I enjoyed being a cashier and working in a fast-paced environment with customers. I would also help stock shelves when needed.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Customer Service Representative
Convergys
07.2020 - 07.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information.
Education
Hospitality and Tourism Management
Pathway Connect/Ensign College
06.2025
High School Diploma -
West High School
Salt Lake City, Utah06.1992
Skills
- Attention to detail
- Fast paced decision making
- Teamwork skills
- Multitasking skills
- Strong phone contact handling skills
- Listening skills
- Time management skills
- Computer skills
- Keyboard skills
- Shipping and receiving
- Sorting and labeling
- Pallet jacks
- Order picking
- Call logging
- Complaint resolution
- Cash handling
- Inbound phone call management
- Call handling
- Point-of-sale system
- ID verification
- Cash drawer balancing
- Customer assistance
- Basic math
Timeline
Branding and Shipping
Olive and Cocoa
09.2024 - 12.2024
Cashier
Luckys Grocery Store
08.2022 - 08.2024
Customer Service Representative
Convergys
07.2020 - 07.2022
Hospitality and Tourism Management
Pathway Connect/Ensign College
High School Diploma -
West High School
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