Bernard Amofa

• help to maintain a clean and hygienic environment for academics and performing activities in the communications building
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

● Worked to address all customer concerns in a timely and effective manner.

● Provided solutions to challenges to enhance customer service and boost productivity.

● Responded to consumer inquiries regarding services, products, invoices, sales, promotions, and malfunctions through phone calls and emails.

● Provided guests and potential guests with up-to-date information about the hotel.

● Processed payments and informed hotel staff of room status and availability.

● Troubleshoot problems and escalated unresolved issues to relevant internal teams.

● Ensured that information was accurately shared between internal teams and clients.

• Assisted clients in developing and implementing IT strategies to improve business operations.
• Provided technical support for hardware, software, and network issues, including repairing power supply adapters of point-of-sale terminals when the need arises.
• I took care of the daily management and optimization of Editec's gaming management applications.
• Analyzed client's current system infrastructure and identified opportunities for improvement.
• Managed the client database using SQL and a gaming manager.
• Consulted application users to ascertain needs, and ensured that facilities meet user or project requirements.
• Upgraded gaming and lottery terminals with a newer software version.
• Configured and outlined factors for fixing and testing of local area networks (LANs), hubs, routers, switches, controllers, or related networking equipment.
• Coordinated with internet service providers to solve internet issues and issues related to the Wide Area Network.
• Supervised and ensured that there was an optimal level of technical backup at all times.
• Trained staff and retailers on the use of the gaming platforms and point-of-sale terminals.
• Resolved technical problems reported by customers via phone calls or emails quickly and accurately.

• I install new systems and software, and fix any issues that arise.
• Routine repairs and maintenance of terminals and accessories to ensure business continuity.
• I managed the client database using SQL and a gaming manager.
• Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.
• I trained staff and retailers on the use of the gaming platforms and POS.
• I repaired and maintained office computers, and other electronic gadgets.
• I provided support for other ICT needs of the company, including data security and availability.
• Selecting and purchasing appropriate hardware and software